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Melissa L. Carpenter

Melissa L. Carpenter

Test Engineer

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location of Melissa L. CarpenterTroy, New Hampshire, United States

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  • Timeline

  • About me

    Principal Engineer, Mainframe Technical Support at Dell EMC

  • Education

    • UMASS Amherst

      -
      Bachelor of Science (BS) Electrical and Electronics Engineering

    • Kaplan University

      -
      Certificate Accounting and Finance

      Certificate in Accounting and Finance - helps when understanding business requirements

    • Vermont Technical College

      -
      Associate of Science (A.S.) Electrical and Electronics Engineering 3.0

  • Experience

    • Dell Technologies

      Feb 2001 - Feb 2014
      Test Engineer

      Worked with software developers to verify and test new EMC Symmetrix features in the area of business continuity.- Lead for cross-functional team on critical SRDF feature. Worked with others to test and verify full functionality. Reported results via written and verbal communication to upper management. - Wrote scripts in UNIX to automate lab setup.- EMC SRDF/A SME: developed classes for field and technical support team. Lead TS2 on difficult problems for many of EMC's customers. Helped customers meet stated RTO/RPO on disaster recovery. Show less

    • Advantage Technical

      Jul 2014 - Feb 2015
      Technical Support Engineer

      Technical Support on z/OS and EMC Software products (MFE, Timefinder, SRDF).

    • Dell Technologies

      Feb 2015 - now

      Providing Technical Support for Dell EMC Mainframe Enablers software. Customer Support on EMC Mainframe Software Products.

      • Senior Advisor, Mainframe Technical Support

        Oct 2017 - now

      • Mainframe Technical Support Engineer

        Feb 2015 - now

  • Licenses & Certifications