Michael Kulick

Experience

• 

  Miami HEAT

  Jan 2015 - Mar 2020

  Ticket Operations Representative

  -Assisted with Ticket Sales, Receipt Reconciliation, Customer Phone Calls, Ticketmaster CRM-Interacted with Season Ticket account holders via Archtics CRM-Promoted Miami Heat brand and Concerts during events-Engaged in a customer-service environment

• 

  Florida International University

  Aug 2018 - Nov 2018

  Ticket Operations Intern - FIU Athletics

  -Asssisted with ticket sales and receipt reconciliation-Formatted event schedules, and attended production meetings-Promoted athletics program during events -Engaged in customer-service environment

• 

  Florida International University

  Jan 2019 - Apr 2019

  Marketing Intern - FIU Athletics

  -Facilitated in the advertisement and promotion of FIU Athletics-Assisted in content creation through social media marketing-Coordinated fan-experience tasks on gamedays and student event days-Organized event/gameday schedules for our staff-Engaged in a creative and fun work environment

• 

  Chewy

  May 2020 - Apr 2022

  Customer Service Representative - Writing Team

  -Engaged directly with customers to provide customer service and solved complex issues via email, chat, and phone using Oracle CRM-Conducted research in order to address any client related concerns

• 

  Kaseya

  Apr 2022 - now

  -Closed 135K in ARR during Q4 2024-Closed $188k in ARR during Q3 2024-Kaseya Winners Circle Q3 2024 -Identify and communicate with corporate decision-makers in the mid-market, with focus on value-propositions and providing tailored technology solutions for business needs-Proven track record of building relationships at all levels of an organization-Achieved Role Readiness Certification for Senior Account Manager and closed over $113k in ARR during Q2 2024 -Helped pilot and expand a new business unit, Backupify product pod, to become the second most profitable new business unit in company history during Q3-Q4 2022.

  • Senior Account Manager, Key Accounts

    Feb 2025 - now

  • Senior Account Manager

    Aug 2024 - Feb 2025

  • Account Manager - Team Lead

    May 2023 - Aug 2024

  • Associate Account Manager

    Apr 2022 - May 2023