Talk to sales Try for Free
Geetha Francis

Geetha Francis

Junior Software Engineer

Followers of Geetha Francis82 followers
location of Geetha FrancisBengaluru, Karnataka, India

Connect with Geetha Francis to Send Message

Connect

Connect with Geetha Francis to Send Message

Connect

  • Timeline

  • About me

    Engineer A seasoned professional in service management area.

  • Education

    • CMS College of Sceince and Commerce , Coimbatore

      -
      Master of Computer Applications - MCA Computers

    • VIMALA COLLEGE, THRISSUR

      -
      Bachelor's degree Mathematics

  • Experience

    • Jawaharlal Nehru Centre for Advanced Scientific Research, Banaglore

      Feb 2001 - Dec 2001
      Junior Software Engineer

      Development & Maintenance of JNCASR Website

    • Select Softwares I Pvt.Ltd

      Feb 2007 - Sept 2007
      Administrator

      Administration of Procurement of Licences, Vendor Management & Website maintenance

    • ANZ

      Jan 2008 - now

      ServiceNow Admin/Tester, involved in automated and manual testing, Implementationof ITSM modules.Worked on Mapping of Application Services in ServiceNowConfiguration managementServiceNow Catalogue enhancementConfiguring and Managing the BMC discovery tool. Trouble shooting the Discovery issues. Currently working with Global Asset & Service Configuration. System Mapping in BMC DiscoveryEnsure assets and configuration of IT services are accurately defined controlled and well managed in CMDB.Project Management Report creation in Xtraction Administrator, Procurement of Assets, Support, Asset Lifecycle ManagementEnsure all the assets are well managed in Asset Management Tool.Providing required support for Remote Login ( VDI & RSA tokens)Maintaining the Asset CataloguesGenerating Asset Reports.Asset Life cycle Management

      • Engineer

        Oct 2018 - now

      • Service Analyst

        Oct 2015 - Sept 2018

      • ITAMS Administrator

        Jan 2008 - Sept 2015

  • Licenses & Certifications

    • ANZ Team Leader Development Program (TLDP)

    • ISO 20000 implementation Certified

    • ITIL Foundation

    • ITIL® Intermediate Certificate in IT Continual Service Improvement

    • ITIL® Intermediate Certificate in IT Service Strategy

    • Servicenow certified System Administrator

      ServiceNow
      Jan 2020

    • Certified Implementation Specialist – Risk and Compliance

      ServiceNow
      Sept 2022

    • Certified Implementation Specialist - Discovery

      ServiceNow
      Jun 2021