ATINUKE HASSAN

Experience

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  First City Monument Bank Limited

  Nov 2014 - Mar 2018

  *Controlled the remittance process of money transfer orders for Western Union and MoneyGram. *Analysed data from bank branches and proposed ideas on where strategic changes should be concentrated to grow the remittance business for the bank.*Was responsible for the resolution of issues on MoneyGram and Western Union payment platforms.*Managed correspondences and determined if compensation, redress or goodwill is appropriate to customers.*Prepared daily reports for top management decisions on all remittance platforms.*Handled remittance related queries and ensured timely response was given to technical issues about remittance products.*Conducted training on limit and compliance processes for several bank branches. Show less

  • PRODUCT SUPPORT OFFICER (Remittance Unit)

    Apr 2015 - Mar 2018

  • CUSTOMER SERVICE OFFICER (Virtual Channels)

    Nov 2014 - Apr 2015
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  Wema Bank Plc

  Apr 2018 - Sept 2022

  TEAMLEAD, INTERNATIONAL MONEY TRANSFER OPERATIONS (Treasury Department)

  *Conceptualised and developed electronic funds transfer products suite that includes local and international money transfer channels.*sourced for new business and managed relationships of International Money transfer Operators (IMTOs) such as MoneyGram, Western Union, Small World and others to increase the Bank’s Foreign Exchange Position and income.*Developed training manuals, standard operating procedures, and presentations to market remittance business.*Generates weekly and monthly performance report for the bank’s branches.*Constantly organised training/product sensitization on Remittance process to improve staff product knowledge.*Created and implemented initiatives to increase the transaction count and volume on IMTO business.*Monitored income/revenue across various General Ledgers on all Electronic Funds Transfer products.*Supported Brands & Marketing team in the creation of promotional activities and development of marketing support materials, also ensured the availability of marketing materials at all point-of-sale. Show less

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  Sterling Bank Plc

  Feb 2022 - now

  PRODUCT MANAGER, REMITTANCES

  *Networking and establishing collaborative partnerships with International Money Transfer Operators (IMTOs) like MoneyGram, Western Union, Flutterwave, Remitly, and additional entities to enhance the Bank's Foreign Exchange Position and income.*Directing the development and implementation of branch-level strategies that align with the bank's broader goals, execute the plans while overseeing the implementation of product development policies, objectives, and provide input on marketing campaigns and customer acquisition strategies.*Evaluating credit facilities for IMTO businesses, analyzing history and financial metrics to determine risk level/appetite. Providing preliminary report of credit application to adjudication team for further credit review and approval.*Ensuring international remittance policies and procedures are followed according to established guidelines and applicable legislations.*Monitoring and reviewing product market performance, income/revenue across various General Ledgers on all supported businesses to adequately measure growth and improvements.*Strategically allocating budgets and resources to secure sufficient funding for remittance projects and operations, aligning resource distribution with organizational priorities.*Organizing trainings, developing training manuals, standard operating procedures, and presentations on industry trends to branches, and bank network.*Dimension fraud risk, anti-money laundering, counter financial terrorism, and monitor KYC process flow to eliminate vulnerabilities.*Partnering with the Treasury team and Trade services to ensure timely funding and settlement of client's obligations, both in local and foreign currencies.*Manage collaborative efforts with the Brands Marketing & Communication team to formulate promotional strategies and produce marketing support resources, to ensure the availability of marketing materials across all point-of-sale. Show less