Rafail Rafailov - Operations Supervisor at TELUS International Bulgaria

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Rafail rafailov

Lozenets, Sofia City, Bulgaria

+91 xxxx xxxxx

[email protected]

Timeline
Jul 2013 - Jan 2014
Customer Service Representative
TELUS International Bulgaria
Current Company
Jan 2015 - now
Operations Supervisor
TELUS International Bulgaria
Sofia, Sofia City, Bulgaria
About me
Operations Supervisor at TELUS International Bulgaria
Education
- 105 italian high school ''atanas dalchev''
  2007 - 2012
  High school italian language and literature
  Partecipated in Euroclub association.
- Sofia university st. kliment ohridski
  2017 - 2019
  Antropological studies on the mediterraneans and the balcanies antropologia
  In collaboration with the university of Rome “La Sapienza”
- Università degli studi di bari
  2016 - 2017
  Erasmus + italian language and literature
- Sofia university st. kliment ohridski
  2012 - 2017
  Bachelor’s degree italian language and literature
- Sofia university st. kliment ohridski
  2019 - 2020
  Master of business administration - mba economics
Experience
- Telus international bulgaria
  Jul 2013 - Jan 2014
  Customer service representative
- Telus international bulgaria
  Jan 2015 - now
  - Operations Supervisor
    Feb 2023 - now
  - Assistant Supervisor
    Jun 2022 - Feb 2023
  - Team Leader
    Feb 2020 - Jun 2022
  - Mentor
    Jan 2015 - Feb 2020
Licenses & Certifications
- Italian language c2
  Common european framework of reference (cefr).
- Effective communication
  Mar 2013
- Top performer
  Telus international bulgaria
- Coaching for excellence
  Telus international bulgaria
Volunteer Experience
- Landscraper
  Issued by Sofia, Bulgaria
  Associated with Rafail Rafailov
- Costruttore
  Issued by TELUS International Bulgaria
  Associated with Rafail Rafailov