Experience

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  The world chinese entrepreneur association

  Jan 2012 - Sept 2012

  General manager assistant

  • Conserved manager time by sorting mail, screening correspondence, telephone calls, and meeting requests to prevent interruptions, and resolving issues.• Managed the manager’s professional, personal, and philanthropic calendar by scheduling, monitoring, and confirming appointments, preparing the manager for meetings with clients, staff, vendors, and developing itineraries as needed.• Coordinated all aspects of meeting and travel logistics and itinerary preparation to include advanced research, reservations, and transportation with printed driving directions. Voir moins

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  Hotel shangri-la

  Jan 2013 - Jan 2013

  Guest service representative

  • Answered all phone calls and questions from guests.• Responded to guests’ requests and complaints, referring them to appropriate departments.• Welcomed guests with private room tour and check-in registration. • Wrote daily report both in English and Chinese.

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  The cosmopolitan of las vegas

  Sept 2014 - Jan 2015

  Mentee

  • Rotating different work positions within the company.• Developing new skills and expertise.• Clarifying and enhancing career direction and advancement.• Extending career network in the industry and the university.

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  Andaz

  Jan 2015 - Jan 2015

  Host assistant

  • Greeted hotel guests and accurately entered guests’ information in the computer system.• Provided detailed description for the currently events, services, facility features and hours of operations. • Oversee the distribution of incoming and outgoing mail.

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  Swatch

  Mar 2016 - Mar 2017

  Sales representative

  • Maintained customer records, profiles, account records and all interactions with customers in GEHC’s CRM tools to optimize the profitability of individuals and stores.• Effectively organized workload to exceed sales metrics and accurately forecast all revenue opportunities efficiently.

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  Naked hub

  Jan 2017 - Jan 2018

  Associate community head

  • Assist Community Head to drive hub operation and service excellency, creating a customer-focused service organization, where members can enjoy their working experience at naked Hub. • Manage monthly accounts receivable and responsible for purchase and inventory management.• Conduct effective sales tours to help the team reach monthly revenue and occupancy targets, and manage churns.• Develop and execute community initiatives designed to create business and social connections between members. Ensure a thriving community and achieve KPI 's as a team to raise member satisfaction.• Explore opportunities to engage members by discovering and discussing members' individual needs and objectives and act on initiatives that can create value for members. Voir moins

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  Wework

  Jan 2018 - now

  Community manager

  •Train Community Associates and other Community Leads at my location to conduct walkthroughs and prepare reports for those occasions when you are not able to do so• Support the research of prospective members in the tour pipeline and support follow-up and closing requirements when required• Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs• Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress Voir moins