Experience

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  The palms hotel & spa

  Jan 2018 - Jun 2019

  Front desk representative

  - Mentored 10+ new Front Desk Agents on the system OPERA by explaining what functions are used so they can properly assist guests.- Utilized conflict resolution skills to manage customer relations and hospitality.

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  Florida international university

  Jan 2020 - Jan 2021

  Student assistant

  - Processed paperwork, answered phone calls, and accommodated travel plans for conferences and meetings.- Managed Connect 4 Success social media account and designed aesthetic content.- Assisted in organizing multiple projects for the Connect 4 Success Department.

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  Fiu panthernow

  Jan 2021 - Apr 2021

  Sports writer

  - Oversaw sports content's publication and promotion strategy on social media platforms.- Curated content for social media channels aligned with publication events and stories.

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  Fiu student media

  Jan 2021 - Apr 2021

  Social media intern

  - Wrote weekly stories for the sports section covering FIU’s soccer, swimming, and basketball teams.- Crafted multiple articles on pregame and postgame content under tight deadlines.- Assisted with the publication of sports media content on social media platforms.- Served as a guest host on a sports podcast ‘The Claw’ for PantherNow.

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  Inter miami cf

  May 2021 - now

  Fan ambassador

  - Cultivated and maintained positive relationships with VIP members, ensuring a personalized and memorable experience.- Act as a liaison between VIP members and the brand, addressing inquiries, feedback, and concerns promptly and professionally.

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  Bmg money

  Jun 2021 - Nov 2022

  Social media specialist

  - Grew BMG Money’s Instagram account to 4,500 followers maintaining a 10% engagement rate over six months.- Assisted in curating content across 4 social media channels ensuring a cohesive online brand identity.- Tracked, analyzed, and reported weekly analytics and KPIs to management using Hootsuite.- Pitched, developed, and produced video content for Instagram, and Facebook resulting in increased followers within 6 months.- Wrote copy for social posts with 100% grammatical accuracy. Show less

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  Fk irons

  Nov 2022 - Dec 2023

  Social media associate

  - Managed 3+ social media accounts.- Grew FK Irons Instagram account to 470,208 with a growth rate of 6%.- Created content guides for the Pro Team for campaign video shoots and partnerships.- Conceptualized, filmed, and curated visual and written content for social platforms- Developed a strategic and cohesive calendar for content based on business needs and social relevance, actively pivoting to jump on viral trends.- Tracked, analyzed, and reported weekly analytics and KPIs to management using Sprout.- Facilitated user-generated content campaigns, encouraging customers to share their tattoo experiences using FK Irons products.- Engaged with the tattoo community by participating in industry conversations, responding to comments, and collaborating with influencers to expand reach. Show less

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  Veronica inness

  Oct 2023 - now

  Freelance social media manager

  - Developed a cohesive content calendar based on business and account needs- Created visually appealing and on-brand content, including photos, videos, and graphics, showcasing the hairstylist's portfolio and expertise.- Managed daily postings and interactions on Instagram, Facebook, Twitter, and Pinterest to maintain a consistent online presence.