Experience

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  Target

  Sept 2021 - Mar 2022

  Guest advocate

  •Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions. •Handled payment processing and provided customers with receipts and proper bills and changes. •Managed customer complaints and rectified issues to complete satisfaction. •Welcomed a large volume of guests and improved overall customer service.

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  Year up

  Aug 2022 - now

  Student intern

  Year Up is an intensive, competitive technical training and career development program with over 250 corporate partners, graduating thousands of students annually nationwide. The program includes college-level courses, professional training, and a six-month internship.•Completed coursework in IT Helpdesk, Professional Skills, and Business Communications with specialized training in computers and information technology, including Business English, Computer Literacy, Customer Service, and Business Ethics •Facilitated large meetings, produced an agenda with interactives, and processing questions for students. •Awarded the “Strive to Learn”, recognized for hard work in completing the steps to succeed during the Learning and Development Phase at Year Up Diablo Valley College Show less

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  Solano united soccer club

  Aug 2022 - Oct 2022

  Assistant women soccer coach

  •Developed and implemented rigorous practice routines to enhance player skills and promote teamwork. •Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training, and proper nutrition. •Improved team behavior by modeling correct actions and instilling discipline.•Instilled love of sport by helping players to fully grasp gameplay.

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  Nwn corporation

  Jan 2023 - Aug 2023

  Customer success center engineer intern

  •Utilizing my extensive knowledge of multiple operating systems and software applications to swiftly identify and resolve technical issues.•Exhibiting exceptional organizational skills to effectively manage multiple support requests simultaneously, guaranteeing prompt and efficient resolution of each issue.•Collaborating with other IT professionals as a team player to tackle complex technical issues and enhance the overall efficiency and effectiveness of the IT helpdesk.•Able to manage and prioritize multiple tasks and projects in a fast-paced, deadline-driven environment.•Excellent communication skills with a proven ability to explain technical concepts to non-technical users and team members.•Strong problem-solving skills with a focus on delivering exceptional customer service and satisfaction. Show less

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  Cvs health

  Sept 2023 - Apr 2024

  Store associate

  • Resolved customer complaints and issues promptly and effectively, maintaining a positive shopping experience and customer loyalty.• Consistently provided exceptional customer service, leading to a 20% increase in customer satisfaction scores.• Collaborated with team members to streamline store operations, resulting in an improvement in overall store efficiency.

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  San francisco naturals, inc.

  Apr 2024 - Aug 2024

  Administrative assistant

  Prepared detailed financial reports and statements, ensuring compliance with industry standards and enhancing financial transparency for San Francisco Naturals.• Reconciled complex accounts, including large-volume transactions, resulting in a 25% improvement in financial accuracy and reduced discrepancies.• Maintained strong relationships with key vendors, negotiating favorable terms and ensuring timely payments, enhancing company credibility and operational efficiency. Prepared detailed financial reports and statements, ensuring compliance with industry standards and enhancing financial transparency for San Francisco Naturals.• Reconciled complex accounts, including large-volume transactions, resulting in a 25% improvement in financial accuracy and reduced discrepancies.• Maintained strong relationships with key vendors, negotiating favorable terms and ensuring timely payments, enhancing company credibility and operational efficiency. Show less

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  Sonoma state university center for teaching and educational technology (ctet)

  Aug 2024 - now

  Student assistant

  • Provide technical and administrative support to faculty, assisting with educational technology tools such as Canvas, Zoom, and multimedia resources.• Troubleshoot and resolve software and hardware issues, ensuring seamless integration of digital tools for online and hybrid learning environments..• Manage help desk inquiries, responding promptly to faculty and staff technical concerns whilemaintaining a high level of customer service.• Organize and maintain equipment inventory, including AV tools, projectors, and other classroomtechnology resources Show less