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Shelley Johnson

Shelley Johnson

Admin Customer Service Manager

Followers of Shelley Johnson874 followers
location of Shelley JohnsonPeoria, Arizona, United States

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  • Timeline

  • About me

    Customer Engagement Manager @ Equinox Payments | Driving Customer Satisfaction

  • Education

    • Rio Salado Community

      -
      AAS Computer Technology

      Activities and Societies: Phi Theta Kappa

    • Arizona State University

      -
      Bachelor of Applied Science (BASc) Business Operations Management

      Activities and Societies: Deans List Enhancing and expanding my vast knowledge of business operations and customer service improvements.

  • Experience

    • Univar

      Feb 2001 - Aug 2007
      Admin Customer Service Manager

      Manufacture & Distribution of Industrial and Specialty Chemicals. Managed multiple locations Customer Service/Admin/Purchasing departments. Coordinated all training activities for all departments and multiple branches. Liaised between Sales and Operations to ensure customer satisfaction of quality and service.

    • Tessenderlo Kerley

      May 2008 - Nov 2014
      Customer Service Manager

      Manufacture and Distribution of Agricultural Specialty and Crop Protection Chemicals.Responsibilities include managing Customer Service department for International & Domestic orders. Training development for SAP SD and Microsoft applications for local and off-site personnel . Development of business processes and implementation of updated technologies. Responsible for assisting with technical issues as the SME.

    • Graymont

      Nov 2014 - Sept 2016
      Customer Service Manager - West

      Mining & Chemical Manufacturing.Within the capacity of CSM - West I am responsible for Western US/Canada Customer Service Department. This includes all order to invoice processing and transportation set up, as well as coordination of Sales and Operations Planning (S&OP) for plants and terminals in these regions. Currently I am becoming the BPO for JDE Sales and Distribution through extensive training and taking part in strategic changes within the Customer Service processes within Graymont. Show less

    • Crafco, Inc.

      Sept 2016 - Feb 2017
      Customer Service Manager

      Specialty Product & Equipment Manufacturing. Daily management of Customer Service team for domestic & international with duties to the free-standing stores. Lead the training for roll-out of the SAP ERP system. Developed and implemented processes for Customer Service and assisted across functional areas. I was also the SAP Sales and Distribution Power User.

    • Tessenderlo Kerley, Inc.

      Mar 2017 - Jun 2021

      Developed and implemented a new Learning Management System (LMS) throughout the company. Partnered with our parent company in Belgium as well as all other subsidiaries to implement consistency throughout the organization. Coordinated with all internal departments to design, develop & implement curriculums to meet the needs of each group as well as for the team as a whole through Human Resources. Transitioned past trainings to the new system. Vetted vendor partners, reviewed proposals for service, tested content and initiated connection to the LMS platform (CornerStone) Show less

      • Learning And Development Specialist

        Jun 2020 - Jun 2021

      • Demand Planner

        Mar 2017 - Jun 2020

    • Knox Company

      Jun 2021 - Jun 2022
      Customer Service Manager

      Mechanical and Electronic Manufacturing & Distribution for high security products. Daily management of the Customer Service Team of +17 members. Develop & execute training for new ERP system and new phone system to multiple departments. Liaise with the Business, Supply Chain & IT to develop Customer Solutions.

    • Equinox Payments

      Jan 2023 - now
      Customer Engagement Manager

      Daily Management of a team of Technical Customer Support Specialists. Ensuring customer needs are met and expectations are exceeded through personal interaction.

  • Licenses & Certifications