Tarun Trivedi

Experience

• 

  I-Process Services (I) Pvt. Ltd.

  Jul 2004 - Jan 2006

  Credit Analyst

  Was a credit analyst, responsible for preparing CAM, Approvals, Disbursement Memos and Final Non-Discrepancy Checks for Auto Loans

• 

  Genpact

  Feb 2006 - now

  - CXO level client relationship- Grow relationship with client by creating value proposition- Manage independent P&L, digital operations, client relationship, people metrics and transformation Service Delivery Leader of equipment leasing operations, finance and accounting and trade finance processes for canadian bank managing Canada and US geography. Owned and managed profit center, service delivery on critical metrics, client relationship, people metrics and transformation. Service Delivery Leader of retail B2C collections process for India based large bank. Owned and managed profit center, service delivery on critical metrics, client relationship, people metrics and transformation. Service Delivery Leader of retail B2C collections process for India based large bank. Owned and managed profit center, service delivery on critical metrics, client relationship, people metrics and transformation. Set-up hybrid working model for process. Project Managed set-up of US based Bank business process of retail banking and commercial loans portfolio. Set-up processes, standardization, built process maps, SOPs, designed reporting structure. Managed Digital and Non-Digital Transformation for Commercial Leasing and Lending processes through Lean Six Sigma, RPA assessment and deployment, Advanced Visualization. Project Managed transition, solutioning and contracting of E2E loan process for Europe based captive finance company and helped set-up India as new Geography. Helped design new system of records and setup business process. Project Managed transition and solutioning of E2E equipment leasing process for US based Bank. Worked on BPaaS - Business Process As a Service and offered combination of technology and business process solution to client. Contracting of 300+ FTEs portfolio - MSA and SOW management, Change Orders, Billing etc. Also managed 80+ member team for multiple leasing portfolio servicing process for US based conglomerate. Key deliverables were client relationship, people metrics, service delivery on metrics. Transitioned process and conslidated equipment leasing servicing processes. Managed 80+ member team for multiple portfolio servicing process for US based conglomerate. Key deliverables were client relationship, people metrics, service delivery on metrics. Managed service delivery for multiple processes of equipment leasing originations for US based conglomerate. Responsible for client relations, people metrics, continuous improvement. Delivered $1.5MM client P&L impact through continuous improvement project. Tower Team leader for multi tower euipment leasing process for US based conglomerate. Responsible for client management, delivery on key process metrics, continuous improvement, Handled funding and booking of equipment leasing transactions along with MIS and reporting for multi tower process through Business Objects. Responsible for continuous process improvement through Lean, Six Sigma. Handled funding and booking of equipment leasing transactions for US based conglomerate. Ensured client's market committment of same day funding.

  • Assistant Vice President, Service Delivery Leader

    May 2022 - now

  • Assistant Vice President, Service Delivery Leader

    Nov 2021 - Apr 2022

  • Assistant Vice President, Service Delivery Leader

    Apr 2021 - Nov 2021

  • Senior Manager, Service Delivery Leader

    Jan 2020 - Mar 2021

  • Senior Manager Project Management

    Dec 2018 - Dec 2019

  • Lean Six Sigma Black Belt

    May 2018 - Nov 2018

  • Senior Manager Project Management

    Jan 2018 - Apr 2018

  • Senior Manager Project Management

    May 2016 - Dec 2017

  • Manager

    Nov 2013 - Apr 2016

  • Assistant Manager

    May 2013 - Oct 2013

  • Assistant Manager

    May 2010 - Apr 2013

  • Resident Expert

    Oct 2008 - Apr 2010

  • Business Process Developer

    Nov 2006 - Sept 2008

  • Business Process Associate

    Feb 2006 - Oct 2006