Stephanie Scott

Experience

• 

  Elevance Health

  May 2022 - now

  Manage 299 accounts consisting of 50,965 members in California, Nevada, Colorado and Virginia.Primary point of contact and responsible for building long-term relationships with customers.Help members through email, phone, online presentations, screen-share and in person meetings.Develop a trusted advisor relationship with key accounts, customer stakeholders, and brokers.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Forecast and track key account metrics.Update job knowledge by participating in educational opportunities. Became a subject matter expert on new system and facilitated training for all team members.Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.Monitor and analyze customer's usage of Anthem EAP products.Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.Liaise between the customer and internal teams. Show less

  • EAP Account Specialist (US)

    Dec 2024 - now

  • Account Manager/Sales Assistant III

    May 2022 - Dec 2024