Deep Enrich
Guy Morales
Technical Support Rep II
430 followers
Fort Worth, Texas, United States
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About me
IT Service Management Analyst II | ITL v4
Education
Instituto De Educacion Universal
1985 - 1986Digital Electronics and Computer Operation
Florida Gulf Coast University
2002 - 2003Microsoft Certified System Engineer
Experience
Noritsu America Corporation
Jun 2001 - May 2007Technical Support Rep II
Xaar Americas Inc.
Mar 2007 - Jun 2010Field Applications Engineer
Customer Engineering Services
Jul 2010 - Aug 2015Phone Support Rep -II
Hilton Reservations Worldwide
May 2012 - Nov 2012Customer Care
Upbound Group
Aug 2015 - nowIT Service Management Analyst II
Apr 2024 - nowIT Service Analyst III
Sept 2021 - Apr 2024Technical Specialist II
Sept 2019 - Sept 2021Senior Technical Specialist
Feb 2016 - Sept 2019Technical Solutions Generalist
Aug 2015 - Feb 2016
Licenses & Certifications
- View certificate
Become a Power BI Specialist
LinkedInApr 2024
- View certificate
Power BI Data Modeling with DAX
LinkedInMar 2024 - View certificate
ITIL4 Foundation
New Horizons Computer Learning CentersSept 2022
Languages
- spSpanish
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