Chris Austin

Experience

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  Enterprise Rent-A-Car

  Apr 1998 - Jul 2007

  Callback Center

  - Provided support for software issues, customer service issues and account receivables for State Farm adjusters and Enterprise employees.

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  Think Resources

  Jul 2007 - Sept 2009

  IT Specialist

  - Provided technical support for an office of 225 employees.- Trained new employees on our IT procedures.- Created and maintained new user accounts through Active Directory and Lotus Notes.- Provided technical support for Lotus Notes and Microsoft Office products.- Worked with Director of IT to developed and implemented company’s disaster recovery plan.- Responsible for installing and maintaining anti-virus software McAfee.- Responsible for procuring new backup software and hardware solutions.- In charge of insuring backup tapes were picked up and delivered in a timely manner.- Involved with switching old phone system to new VOIP Cisco phone system.- Configured and upgraded laptops for employees and trained them to use SonicWall VPN software.- Provided technical support for Blackberry phones systems.- Rebuilt broken Dell computers to company standards which saved company money from buying new systems.- Helped setup GoToMeeting software for company wide meetings. Show less

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  MBS

  Sept 2009 - Dec 2010

  Technical Support

  -Provide PC/Network support for an office of 200+ employees plus 7 remote offices.-Worked with IT Manager to help hire and train new employees.-Successfully installed and configured 2 Ubuntu 10.04 Servers.-Started testing of Windows 7 in our XP environment to determine any compatibility issues and reported findings to the network administration.-Mange and configure Polycomm IP 550, 330 phones, and train users on use.-Experience with removing virus and Trojans using TrendMicro Enterprise.-Work with Hospitals to setup secure remote access to their secure sites.-Responsible for setting up new users and PC’s in Lotus Notes and Active Directory.-Deployed Open Office to 55 computers and familiarized users with program.-Manage companywide printers using print server.-Successfully upgraded users with 7.0 versions of Lotus Notes to Lotus Notes 8.5.-Installed and educated users on the use of Cisco VPN client 5 32 and 64 bit version.-Responsible for organizing company's Active Directory.-Setup BlackBerry phones and activated with BES server.-Participated in office move and setup server 2000 to a new site.-Monitor spam filter.-Help corporate users that travel and need remote access to company resources using crossloop.-Perform file and data recovery using EVault 6.70.2011 version. Show less

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  National Christian Foundation

  Dec 2010 - Jun 2014

  Technical Support Specialist

  - Planned and executed migration from NCF’s Windows 2003 Domain- Controller to NCF’s 2008 R2 Domain Controller- Setup a Mac OS X Software Update Service server- Successfully created multiple windows servers within VMware- Created a VMware of Server 2012 for testing purposes- Successfully implemented and rolled out our new Kaspersky anti-virus software- Received a 99% customer satisfaction score from NFC employees- Successfully replaced our existing Cisco WLAN wireless with Ruckus WLAN wireless- Created and executed NCF’s email migration from NCF’s on premise- Exchange server to Microsoft Cloud Office 365 email system- Created and reviewed IT policies- Ran Nessus scans and fix any security issues discovered- Setup and configured FTK forensic software and took images of hard drives- Successfully setup virtual secondary domain controller- Provide PC/Mac/network support for an office of 100+ employees plus remote offices using LogMeIn Rescue- Configured and setup Mac servers- Assisted in hiring and training new IT employees- Provided detailed price analysis and recommendations on software and hardware purchases- Support email on iOS, Android, and Windows smart devices- Provided on call service for NCF’s server environment- Installed and educated users on the use of Juniper Pulse VPN client- Support Office 2007, 2010, 2013, and Microsoft Lync- Support LifeSize ClearSea Video Conference equipment Show less

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  Georgia Department of Revenue

  Jun 2014 - Apr 2019

  - Successfully implemented Splunk for our environment- Create and maintain custom dashboards within Splunk- Successfully implemented Varonis and currently the Varonis administrator - Respond to malware incidents and verify the infected machines are cleaned or wiped- Responsible for protecting FTI data with the rest of the security team- Successfully completed a project to harden Canon/Xerox printers to IRS 1075 compliance - Assisted in deploying PhishMe phishing application to all Dept of Revenue employees- Use Office 365 E-Discovery Tools- Assist in Office 365 email investigations - Administrator for Tenable Security Center- Successfully setup Tenable Log Correlation Engine and Nessus Network Monitor (formerly Passive Vulnerability Scanner)- Responsible for running Nessus scans to find vulnerabilities and present data to upper management- Setup PDQ software to push security agents to servers/PC’s- Worked with our VPN vendor to setup VPN on iOS devices Show less - Successfully setup and configure DOR's new Dell VRTX blade servers and storage- Successfully migrated VM's from our legacy Hyper-V server to our new Dell VRTX Hyper-V server - Helped plan and implement Office 365 within the GA Dept of Revenue- Provide Office 365 email support for 1500 users- Helped plan and create our new Office 365 SharePoint test environment- Responsible for Active Directory and reviewing Group Policy- Administrator for Lync\Skype 2013 for Business- Selected by upper management to be Team Lead while the current Team Lead was out on medical lead for 3 months- Created the task to push Office 365 via SCCM 2012- Created images for Surface Pro 3, Surface Pro 4, and Surface Books- Responsible for creating and maintaining servers in Azure- Responsible for doing a product analysis on Google Cloud vs Amazon AWS Cloud- Used Airwatch to push out an Office 365 profile to each users iPhone or Android device- Currently documenting our network environment- Created sites and granted access in SharePoint 2007 and Office 365 SharePoint- Migrated Adobe Connect from server 2003 to Adobe's hosted solution- Successfully migrated a state wide application from Server 2003 to Server 2012 R2- Inherited Symantec Endpoint Protection server and upgraded the application- Worked with a project manager to explain Office 365 to upper management and best ways to deploy the software- Part of a project to upgrade/decommission all Window 2003 servers- Currently working on replacing our legacy Hyper-V server with a new Microsoft Server 2012 R2 Hyper-V server Show less

  • Information Security Analyst 3

    Jan 2017 - Apr 2019

  • Network Engineer 2

    Jun 2014 - Dec 2016
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  Verizon

  Apr 2019 - Apr 2022

  Security Services Advisor

  - SSA goal is to develop and maintain the client relationship, ensuring client satisfaction with the security solutions- Work with the Public Sector SOC and Commercial SOC in support of both Commercial and Federal clients- Currently support clients in USA and Europe- Have the GSA Public Trust clearance for my Federal and MTIPS clients- Provide quarterly and Monthly service reviews (Executive Briefings) for all my clients detailing security trends and analysis- Created custom Business Intelligence reports for clients- Successfully coordinated events with MSS, Professional Services, account teams, and legal teams- Responsible for successfully advising a Federal client on the need to review their configured devices with the SOC which led to discovering a configuration issue. The configuration issue was fixed and the customer is now getting actionable security events- Responsible for training clients on the MSS USP (Unified Security Portal)- Explained to clients the different products they have purchased and involved the Account team on new service requests by the clients- worked with Verizon groups globally in support of Verizon's Managed Security Services- Part of a team to update the Managed Security Services Playbook- Created a FAQ for SSA functions that is now being used by the SSA teams- Advise clients on security events in the news and specific to their industry- Currently managing the deployment of MDR to a commercial client and responsible for coordinating different groups for the MDR deployment- Assisted customers with their compliance related questions for both commercial and federal clients- Coordinate discussions with the customer and the SOC on tuning requests on security events- Obtained my Masters in Cybersecurity and CEHv10 certification in 2021 Show less

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  National Christian Foundation

  Apr 2022 - now

  Senior Security Engineer