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Mikyba Cooper

Mikyba Cooper

Visitor Center Concierge

Followers of Mikyba Cooper364 followers
location of Mikyba CooperTampa, Florida, United States

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  • Timeline

  • About me

    Front Desk Manager

  • Education

    • University of Central Florida

      2010 - 2014
      Bachelor's Degree Hospitality Management & Event Management

      Activities and Societies: The Rosen College of Hospitality Management President´s Leadership Council National Society of Minorities in Hospitality Multicultural Student Center Vice President of Student Development and Enrollment Services Student Advisory Council Eta Sigma Delta International Hospitality and Tourism Management Honor Society Peer Outreach Mentoring Program

  • Experience

    • Macy's

      Feb 2013 - Dec 2013
      Visitor Center Concierge

      Transfered from the Orlando, FL location to Aventura, FL in August of 2013• Collected and compiled visitor profile information of all international guest for the Macy’s Inc. database • Marketed and provided visitor packets to all Macy’s international guest, 65% of guests were Brazilian visitors• Increased guest satisfaction by providing shopping assistance and destination information assistance• Spearheaded guest concerns and questions effectively

    • Botanique Hotel & SPA

      Jan 2014 - Jun 2014
      Hotel Operations Intern

      • Designed the program the company now uses for the development of international interns • Enhanced hotel efficiency through revising existing process and procedures • Gained full rounded experience in housekeeping, bar tending, guest interaction, room service and serving in the property’s five star restaurant. • Observed the management and executive operations of a high end property in dealing with high profile clientele

    • La Quinta Inns & Suites

      Aug 2014 - now
      Front Desk Manager

      •Provide excellent customer service & support the General Manager in the day-to-day management of the Front of the House operations•Secure group bookings & process guest registrations•Ensure monthly sales forecast goals are met by maximizing room revenue and monitoring occupancy trends •Resolve all guest issues in a professional & compassionate manor to ensure an outstanding experience for each guest •Supervise a staff of 6 FOH guest service employees and provide administrative assistance to the Back of the House department Show less

    • Kelly Services

      Jan 2015 - Jun 2015
      Substitute Teacher

      •Perform essential classroom duties in the eighth largest school district in the United States, often with little notice or guidance, while maintaining district educational and behavioral guidelines •Present educational material employing diverse teaching strategies designed to effectively address each student’s learning style and ability•Provide educational continuity by implementing established lesson plans, while exercising professional judgment to introduce new material when appropriate or necessary Show less

  • Licenses & Certifications

    • TEFL/TESOL