Christy Vela

Experience

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  Nationwide

  Feb 2006 - May 2012

  Operations Trainer

  Trainer  Partnered to develop the Training Recognition Committee  Licensing Expert who co-developed the licensing training materials  Developed a training video on how to successfully coach Customer Service Representatives  Worked as a team to create the Associate Development Program Subject Matter Expert and Service Support Team  Assisted the Escalated Call Unit  Trained Service Support Team  Served as Daily Operations Supervisor Intern Customer Service Representative  Leader of Communication Celebration Team Show less

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  West Texas A&M University

  May 2014 - Jan 2016

  ID Card Marketing Assistant

  In addition to marketing, responsibilities include customer service and processing purchase orders and vouchers for merchant payments.

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  MicroFour, Inc

  Jan 2016 - Jun 2016

  Support Technician

  Responsibilities include answering phone lines and responding to service tickets to troubleshoot client issues and resolve those issues with training, simple system repairs, or escalating the issue to development. Also, leading online and onsite training for clients on processes and procedures of the software program.

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  Drive360 CRM

  Jun 2016 - now

  Launch Coordinator

  Lead project management over new client launch projects and ensured the work of support employees was completed in a timely manner. Customer service and service support.