Adam Knell

Experience

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  Tamworth Manor High School

  Jul 2002 - Jul 2004

  IT Technician

  Achievements:Rolling out new IT facilities in new buildings,Responsibilities:Ensuring that all IT classrooms are ready for the next days lessonsSupporting the IT network manager and responding to staff support calls

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  Mitcham Vale High School

  Jul 2004 - Aug 2006

  Senior IT Technician

  Achievements:Responsible for merging the IT network from 2 schools sites into 1 new IT network. Brought IT to the front of teaching and learning by introducing staff to the full range of IT hardware.Responsibilities:Supporting staff and students, Bettering the existing Schools IT facilities with new technologies

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  St Marks C Of E Academy

  Sept 2006 - Sept 2009

  IT Network Manager

  Achievements:Updated the Schools IT network to meet the demands for an Academy with thin-client and external services for all users to email and remote desktop access to all files and programs.Involved in the new plans and designs of the new buildings. Assessed staff IT competencies and provided training on new and existing software.Responsibilities:Managed the IT refreshment plan with a project budget of £200kTendering and procurement of new equipment with an annual budget of £50k, Manager of 2 IT Technicians and Show less

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  Harris Academy

  Oct 2009 - Sept 2011

  IT Network Manager

  Achievements:Successfully worked as part of a project team to pilot a new single network that is now being rolled out across the Federation. Re-cabling of old, temporary and new sites and a deployment of over 900 network devices within 8 days, Responsibilities:Senior member of staff, relied upon by the Principal of the Academy to provide her with specialist advice and support on IT matters.Manager of an IT technicianProcurement of new equipment and training staff in its use Show less

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  SIPcom

  Sept 2011 - May 2014

  Achievements:Increased partner satisfaction, managed and maintained reporting on a quarterly basis for each partner providing systems stats and productivity.Taken on failing projects and turned them around, delivering outcomes within timelines by managing the projects on a daily basis and keeping end users up to date.Responsibilities:Important member of the partner account team managing 7 of the 8 largest partners.Manage Partner accounts and new partner on-boarding, Managing quarterly reviews with partners and customers both in person and online. Show less

  • UC Application Engineer

    Jul 2013 - May 2014

  • Partner Account Manager at SIPcom

    Sept 2011 - Jul 2013
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  Steljes

  Jun 2014 - Jun 2016

  Client Support Engineer

  I am currently a key member of the Client Support Team responsible for supporting Corporate and Education users across 1st, 2nd & 3rd line support in the UK, maintaining and troubleshooting solutions and services ensuring excellence in customer experience and partner satisfaction, taking ownership of technical issue until closure, and reporting to Management on Incidents. Achievements:- UK Rollout program for updating SMART Lync Room Systems- Implemented Support Team knowledge base system for best practice guides and sharing information- Internal and external training to users of new products and how to support and troubleshoot common faultsResponsibilities:- Installation and setup of Steljes Products- Training on Services and Products Show less

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  Avocor

  Jun 2016 - Sept 2019

  Technical Manager

  Avocor designs, develops and manufactures market leading interactive technology solutions for both corporate and education environments. We specialise in providing next generation interactive touch screens that provide an unrivalled experience for customers. The company has been built on a wealth of industry experience and will be led by a team who really understand the true needs of customers operating in the business and education sectors. We have the highest level of expertise and market knowledge, and the ability to create products that can change customer behaviours and the way people think about technology.Understanding our customer is at the heart of our approach to innovation, we believe in this so much, we have made it our brand promise Show less

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  Alfa Laval

  Oct 2019 - Mar 2021

  Information Technology Network Administrator

  Alfa Laval is a leading global provider of specialized products and engineering solutions based on its key technologies of heat transfer, separation and fluid handling.Alfa Laval’s products are also used in power plants, aboard ships, in the mechanical engineering industry, in the mining industry and for wastewater treatment, as well as for comfort climate and refrigeration applications. Alfa Laval’s worldwide organization works closely with customers in nearly 100 countries to help them stay ahead in the global arena.Alfa Laval is listed on Nasdaq OMX. The company has about 18 000 employees. Show less

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  The Foresters Arms Fairwarp

  Apr 2021 - Aug 2022

  Managing Partner

  I had the opportunity to become managing partner at the local pub. I took a year out of IT for a break and a chance to do something different.

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  StriveAV

  Sept 2022 - Jun 2024

  Help Desk Manager

  As an AV Helpdesk Manager, I have a proven track record in overseeing various aspects of operations, including logistics, warehouse management, customer installation bookings, and purchasing. With a commitment to excellence and a customer-centric approach, I have successfully streamlined processes and improved efficiency within the AV support department. My expertise lies in optimising resource allocation, ensuring timely product deliveries, and coordinating installation schedules to meet and exceed customer expectations. With a meticulous eye for detail and a focus on continuous improvement, I am dedicated to delivering seamless AV solutions that enhance the overall customer experience. Show less

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  NetVector IT Services

  May 2024 - now

  Help Desk Analyst