Shaun Reed

Experience

• 

  RWE npower

  Sept 2010 - Oct 2020

  As a senior implementation & change analyst my role hasn't been more important to support reducing carbon emissions through smart. Providing customers with equipment to lower energy consumption whilst building the smart infrastructure through process change, development and implementation. This work has involved many projects in preparation for smart readiness right through to end solutions to service customers needs. CV is available upon request - To see additional skills & knowledge click see more >>>>>>>>PRINCE2Change deliveryProcess Mapping & ImplementationProject ManagementPlanning & Time ManagementContinuous improvement return to sustainabilityStakeholder ManagementEarly Life Testing (Test & Learn) Support planning & quality assuranceUser Guidance CreationAdherence to policy & governanceCommunications & Engagement SAP, Microsoft Visio, Office ApplicationsProblem solving skills Training / CoachingCommercial AwarenessRisk ManagementSpeech AnalyticsQualification in energy awareness level 3Strategic ThinkingWatson Show less

  • Senior Implementation & Business Change Analyst

    Aug 2016 - Oct 2020

  • Smart model office - Analyst

    Aug 2015 - Jul 2016

  • (SCSA) Senior customer service advisor

    Aug 2014 - Aug 2015

  • Customer Service Advisor

    Sept 2010 - Aug 2014
• 

  Gateshead Health NHS Foundation Trust

  Nov 2020 - Oct 2021

  NHS Automation Analyst / Developer

  AnalystResponsible for identifying processes viable for automation including benefits realisation.DeveloperResponsible for developing robust system automations with exception management designed to reduce the strains on an over stretched NHS workforce.OperatorResponsible for managing automations to maximise virtual worker usage and prioritise work load. Management of downtime and maintenance or existing automations.

• 

  Department for Work and Pensions (DWP)

  Jan 2022 - now

  Responsible for workforce readiness through implementation of various project driven activities within Counter Fraud, Error and Debt Management Systems.

  • Project Manager

    Sept 2024 - now

  • Business Change Manager - Counter Fraud Error Management Systems

    Jan 2022 - Sept 2024