Asif Ali

Experience

• 

  Houston Technology Group

  Apr 2007 - now

  Helpdesk Support, 1st level support on Helpdesk.Level 1 remote and phone supportWork with L2 and L3 Support Leads and assist in Projects and Upgrades. Responsible for all IT Procurement of Hardware and Software and Microsoft Licensing.Pre-Sales Technical Proposals.Working closely with Engineers to ensure all parts ordered meet the specified requirements.Working closely with 3rd party vendors to ensure products arrive in time for scheduled projects, sharpening up deals to attain the best prices for products.Deal with Warranty and Returns

  • Cloud Lead Engineer

    Nov 2019 - now

  • Systems Support Engineer (L2/L3)

    Apr 2012 - Nov 2019

  • Helpdesk and L1 Support

    Apr 2010 - Apr 2012

  • IT Procurement

    Apr 2007 - Apr 2010