Nelson Valle

Experience

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  SYKES

  Sept 2016 - Oct 2021

  • Provided comprehensive end-user support to all employees, ensuring seamless troubleshooting, testing, and configuration of diverse assets, including cell phones, desktop computers, laptops, tablets, printers, and AVAYA phones.• Provided prompt IT support to all employees, boosting productivity.• Expertly troubleshot and configured 100+ devices for seamless operation.• Managed asset inventory, improving tracking and reporting accuracy.• Streamlined onboarding by preparing and installing equipment efficiently. Mostrar menos • Customer Service Representative with experience at a leading global travel agency, specializing in booking air travel, hotel accommodations, and car rentals.• Proficient in utilizing Amadeus and Sabre platforms to execute real-time flight modifications.• Taking ownership of customer inquiries, expertly troubleshooting issues to drive effective solutions, and escalating unresolved matters to specialized internal teams.• Committed to collecting prompt and accurate customer feedback while documenting knowledge as solution articles for continuous improvement. Mostrar menos

  • Information Technology Specialist

    May 2020 - Oct 2021

  • Customer Service Specialist

    Sept 2016 - May 2020
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  Blackhawk Network

  Nov 2021 - now

  Remote Support Engineer

  • Expertise in software installation, technical diagnostics, and application upgrades, ensuring optimal workstation performance across the Blackhawk globe office.• Proficient in managing customer inquiries via email, phone, and ServiceNow ticketing system for streamlined support.• Skilled in issue escalation and maintaining organized file systems for effective tracking of user complaints and problems.• Collaborate with the support team for hardware/software installation and updates, employing a methodical troubleshooting approach to develop effective action plans.• Create comprehensive Knowledge Base articles (KB) to enhance efficiency in issue resolution. Mostrar menos