Jonathan Stout

Product Specialist

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Drogheda, Ireland

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Timeline
About me
Application Support Lead at Irish Life
Education
- Waterford Institute of Technology
  1993 - 1995
  Computer Science
Experience
- IBM
  Jan 1997 - Jan 1998
  Product Specialist
  Received relevant training in communication, dealing with customers, problem solving. Technical training included WinNT and Win95. Solved software/hardware issues on IBM’s desktop and laptop ranges.
- Dell Technologies
  Jan 1998 - Jan 1999
  Technical Support Associate
  Trained in and supported Win98 and Networking. Aided in maintenance and development of Notebook Intranet site. As a senior member of the laptop support team was an escalation point for various customer issues/resolutions.
- Olympic Amis
  Jan 1999 - Dec 1999
  Helpdesk Co-ordinator
  Created and set-up the support structure for two separate helpdesks, one for the Futures Market, the other for the soccer transfer market.
- Intel Corporation
  Jan 2000 - Jan 2002
  3rd Level IT Support (Contract)
  NT/Windows 2000 account administration and troubleshooting.Upgrading all Intel employees on laptop and desktop systems to Windows 2000.Technical Project Leader for Outlook and MS Exchange 5.5.
- Vodafone
  Jan 2002 - Jan 2003
  3rd Level IT Support (Contract)
  Supported customers on a Novell network and dealt with account maintenance.
- HP
  Jan 2004 - Sept 2005
  Client Support Specialist
  Technical support role dealing with e-mails and phone calls regarding PC issues.
- Riverty
  Sept 2005 - Feb 2017
  Responsible for leading the Application Support Team and detailing processes Supported Systems, Accounts & Applications for major clients,Tested and deployed new software and updates on a regular basis.
  - 24/7 Helpdesk Team Leader
    Sept 2010 - Feb 2017
  - I.T. Co-Ordinator
    Sept 2005 - Sept 2010
- Zurich Insurance
  May 2017 - Nov 2017
  Service Desk Manager
  Supported the day-to-day running of the helpdesks (6-month contract)
- Three Ireland
  Nov 2017 - Jan 2021
  Operations Team Manager
  Project, Vendor and Budget management, day-to-day operations of Three's retail estate.
- Irish Life
  Jan 2021 - now
  Application Support Lead
Licenses & Certifications
- ITIL
Volunteer Experience
- Computer Trainer
  Issued by Intel Corporation on Mar 2000
  Associated with Jonathan Stout
- Tutoring
  Issued by Waterford Institute of Technology on Jan 1993
  Associated with Jonathan Stout