Gillian James-Pinckney

Experience

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  Initial Staffing

  Jun 1999 - Aug 2000

  Temporary Associate

  • Research currently used software Y2K compliance • Assisted in the preparation of Y2K compliance documents• Greeted incoming guests• Maintained conference room schedule and reserved rooms upon request• Prepared correspondence when requested• Performed various clerical duties, as needed

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  Best Buns Bread Company

  Oct 2000 - May 2001

  Sweets Baker and Customer Associate

  • Followed company guidelines in preparing various baked goods for sale• Prepared specialty goods holidays• Assisted customers in their selections• Prepared drinks and packaged goods to order• Maintained the cleanliness of working area• Prepared ice cream from scratch for sister restaurant’s service• Followed all federal and company food and safety regulations

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  Middleton Place Foundation

  Jun 2001 - May 2002

  Plantation Baker and Breakfast Cook

  • Prepared breakfast items for Inn guests• Prepared baked goods for lunch, dinner, and event services• Ordered items necessary for production weekly• Put away shipments and maintained inventory • Maintained the cleanliness of my kitchen• Assisted in the training of interns and directed temporary employees• Researched and implemented new recipes for service• Followed all federal and company food and safety regulations

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  Jackson Hewitt Tax Service Inc.

  Jan 2004 - Apr 2005

  Tax Preparer

  • Prepared all necessary tax documents on behalf of the customers• Answered customer inquires both in person and over the phone• Maintained files• Created VOC survey and contacted former customers to regain business

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  InterContinental Hotels Group (IHG®)

  Jun 2004 - Dec 2005

  Customer Service Representative

  • Answered customer inquires• Provided customers with specialized information to better assist them in their selection• Made and edited reservations on behalf of customers• Reassured customers and resolve complaints quickly

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  Publix Super Markets

  Jan 2008 - Jun 2011

  Baker

  • Followed company guidelines in preparing various baked goods for sale• Maintained product levels and organization on sales floor• Packaged products for sale• Used product knowledge to aid customers in product selection • Aided in the maintenance of inventory levels by adjusting product orders, rotating stock and performing daily counts, as well as, biannual inventory counts• Assisted in the training of new employees• Followed all federal and company food and safety regulations • Retrieved and put away shipments to our department• Assisted in the ordering items for production and sale and retrieval of shipments Show less

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  The Great Courses

  May 2012 - Jul 2018

  Customer Relations Manager

  •Aid in the training of new employees•Answer customer queries and take orders over the phone, through the mail, and via fax•Reply to customer inquiries and resolve issues via email•Track customer orders and contact shippers to ensure timely delivery•Investigate order errors via email, files, the courier, and bu contacting other departments•Create and update CRM spreadsheets so the floor latest information •Update CRM wiki on private network to keep coworkers informed•Report issues to the marketing department, update marketing report, and relay information to fellow CRMs•Respond to and update Help desk tickets and report issues to the Technology department•Assist customers with attaining access to their accounts and downloading their courses on the website or in the app•Assist with office and kitchen inventory and placing orders for low quantity items•Assist with the maintenance of the filing system Show less

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  Securitas Security Services USA, Inc.

  Nov 2018 - Mar 2020

  Security Officer

  • Monitor entrances and exits via cameras or in person• Perform security patrols of designated areas on foot or in vehicle• Watch for irregular or unusual conditions that may create security concerns or safety hazards• Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles• Sound alarms in case of fire or presence of unauthorized persons• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements• Investigate and prepare reports on accidents, incidents, suspicious, and daily activities• Provide assistance to customers, employees and visitors in a courteous and professional manner• Perform inventory checks daily• Perform information checks, monitor, and issue badges to employees and visitors• Maintain control of and access to keys Show less

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  IBTS - Institute for Building Technology and Safety

  Dec 2021 - now

  Data Administrator

  •Research and compile data in system for customer requests•Obtain supporting documentation for requests, as needed. •Import, organize, and maintain documents in database and backup•Manually extrapolate and clean data in database for easier searches•Split multi page documents into individual files for ease of use by internal customers and for delivery•Provide information to customers as requested, via phone and email.•Create and maintain spreadsheets for document tracking•Create reports, as needed•Prepare packages for shipment, as needed Show less