Anshu Sharma

Experience

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  Genpact

  Jan 2011 - Oct 2018

  Management Trainee

  • Overseeing the incident management process and team members involved in resolving the incidents working towards continuous improvement.• Responding to a reported service incident, initiating the incident management process, restoring service, and identifying the root cause.• Prioritizing incidents according to their urgency and influence on the business.• Communicating with upper management if major issues are found in the IT system.• Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in BMC Remedy.• Control and supervise the implementation of changes within our customers' infrastructure, ensuring their telecom and IT infrastructure meets evolving business needs.• Receive, record, analyze, and prioritize Change Requests (CR's) using Snow.• Provide training and support on processes and relevant tooling/systems when required, while also coaching stakeholders involved in the Change Management process.• Receives and process requests for changes (RFC) on a regular basis and ensure that these are classified and prioritised based on importance, impact and complexity. Show less

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  HCL Technologies

  Oct 2018 - Jan 2025

  Project Manager

  • Working with Internal and external stakeholders on ideation and requirements elicitation by conducing meetings, surveys, and brainstorming sessions, to capture the most complete picture of stakeholders needs within the Project scope.• Coordinate communication and information flow between business and vendor teams.• Participates in team effort to create and identified gaps on purchase orders. • Serves as an expert for Clarity & Coupa tools and Order, Contract & Procurement.• Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local cost centres.• Holds accountability for responding to all new resource client request set up and tracking for onboarding of new hires, Responsible for supporting an offboarding process, ensuring all leavers have access to systems revoked as per policies and guidelines.Support Vendor Partner Manager with preparations for monthly vendor performance reviews; including report generation. Work with project and program managers to build and maintain plans, schedules, and resource allocation throughout the life cycle product, project and program life cycle.• Support Vendor Partner Manager with reviewing SoWs from vendors and raising corresponding POs for approval, chasing timely approvals from stakeholder.• Adhoc administrative tasks to support onboarding such as delivery of Client Laptops to new joiner locations, raising requests for ID passes and client email accounts.• Inform program manages where dates cannot be met and monitoring for further slippage - capturing root causes for every delivery delay. Prioritize tasks and assignments to meet deadlines and escalate concerns to project managers.• Effectively use tools like Microsoft Office (Word, Excel, PowerPoint, SharePoint, MS Project on need basis, Service Now) and required templates to create and manage project deliverables. Show less

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  PwC

  Dec 2024 - now

  Senior Associate