Andres Obando

Experience

• 

  Amazon

  Dec 2014 - now

  Responsible of managing a team of at 6+ Team Managers and Team Leads overseeing 120+ employees.• Responsible for ensuring team performance met key metrics and overseeing multiple long-term objectives within the organization.• Responsible for improving employee experience by conducting case trend and data analyses, utilizing data analytics and leading Six Sigma initiatives.• Responsible for driving annual performance targets, performance reviews and managing daily operational tasks.• Responsible for collaborating with cross-regional stakeholders and end users to enhance processes and mechanisms.• Responsible for creating and tracking key performance indicators to ensure operational success and team alignment with business goals.• Responsible for providing insights into customer experience and recommending process improvements to enhance overall operational efficiency.• Responsible for the creation and implementation of employee scorecards for holistic performance evaluations. Through this, I managed to drive performance improvement cross-regionally in two different departments. Show less

  • Group Manager

    Jun 2020 - now

  • Team Manager

    May 2017 - Jun 2020

  • Onboarding Specialist

    Aug 2016 - May 2017

  • Customer Service Specialist

    Dec 2014 - Aug 2016