Ben Bucher

Experience

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  Finali-Convergys Corporation

  Jan 2002 - Jan 2004

  Customer Service Manager

  Led call center team and enacted strategies to ensure customer satisfaction targets were met. I also monitored customer service representatives’ performance by analyzing call volumes and average call times. Additionally, I implemented operational improvements to increase productivity. My role involved managing customer calls and identifying chronic customer issues through maintaining a complaint log. HIGHLIGHTS: • I was promoted to Team Lead within six months. • Achieved a 95% customer satisfaction level during the first month of employment, exceeding the corporate target. • Significantly increased the employee satisfaction rating, surpassing corporate goals. • Created a new scheduling model that increased customer service coverage without adding additional employee hours. Show less

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  Square Deal Lumber, Hardware, and Building Materials

  Jan 2004 - Jan 2017

  Outside Sales Representative | General Manager

  Prospected new accounts within my territory and retained existing accounts by building strong customer relationships. I also hired, trained, and mentored sales staff in addition to evaluating performance and improving team engagement. My role included tracking and reporting all sales activity store-wide. Additionally, I interfaced with customers to determine their item preferences, buying experience preferences, and potential future purchases. Furthermore, I negotiated supply agreements with contractors and businesses. I also received inventory, determined item pricing, and analyzed data to make cost-effective business decisions. HIGHLIGHTS: • Raised brand awareness and improved sales by spearheading the company’s first social media accounts and digital marketing campaigns; I also influenced the decision to re-launch radio and television ads. • Increased sales and contributed to winning the Chamber of Commerce’s “Best Small Business” award by serving as the company’s first-ever Outside Sales Representative. • Achieved record “Customer Appreciation Day” turnout upon reviving the event and serving as organizer.- Recruited candidates and interviewed potential new hires for the company. - Thoroughly examined potential employee applications before moving forward in the hiring process. • Reduced employee turnover, improved customer experience, and increased sales by 10% in the hardware and windows departments upon implementing the company’s first structured training program. Show less

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  City of Glasgow

  Jan 2014 - Jan 2017

  City Council Member

  Was elected to public office as a result of an effective grassroots campaign that involved raising funds and going door-to-door to meet the electorate. During my time on the council, I was instrumental in reviewing, editing, and approving a balanced city budget. I also assisted in establishing and modifying key city goals. Additionally, I met with citizens to assess their needs and propose appropriate legislation. Although my term was highly successful, I did not seek reelection. HIGHLIGHTS: • Co-sponsored legislation that substantially improved the local park system, and I collaborated with council members and community leaders to ensure buy-in. • Reduced the impact of electricity rate increases by working with citizens, local officials, and company leaders to devise an alternative pay structure. • Served as treasurer of the Emergency Services board and improved filings to make them compliant with state regulations. Show less

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  Campbell Chevrolet

  Jan 2017 - Jan 2020

  Sales Representative

  Developed and executed strategic techniques that boosted sales and attracted new customers, including implementation of inventive sales approaches that secured a competitive edge. One of my strengths as a sales representative is my ability to quickly learn new products and provide customers with insight into features and options that inform their buying decisions. In this role, I leveraged my negotiation skills and substantial understanding of consumer behavior to close sales. I also generated repeat business by cultivating customer relationships and maintaining contact via phone calls, email, and promotional updates. HIGHLIGHTS: • Consistently met and often exceeded sales targets for front-end profit, back-end finance profit, units sold, and On-Star activations. • Achieved the #2 salesperson rank during my first month in the auto industry. • Increased sales by creating effective tools that supplemented the CRM system for organizing and tracking leads. • Increased my individual sales and overall dealership sales by creating social media content and posting walk-around videos.• Outstanding attendance and work ethic. Show less

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  Hunt Ford

  Jan 2020 - Jan 2022

  Internet Sales Specialist

  Created and managed an online customer database using CRM software; database included interests lists and VIP interests lists. Built rapport with customers by finding common ground and using honest, straightforward sales pitches. Worked with customers to understand their needs, recommend appropriate vehicles, and scheduled appointments to visit the dealership. Generated referrals and repeat business by providing outstanding customer follow-up during and after the sale. Aided in training new hires on products, strategy, sales processes, and solutions. Conducted research and completed voluntary training to remain informed about new and forthcoming vehicle models.HIGHLIGHTS: • Utilized CRM and other tools to meet and exceed sales targets. • Consistently beat the company’s per-unit gross profit target. • Sold 15 units in one month after completing training; target is 12 and national average is 10. • Increased sales by using social media effectively. • Achieved the highest number of positive Google reviews across all of the location’s representatives. • Completed Ford certification training ahead of schedule.• Was the only Sales Representative to achieve 100% FordPass activations during my tenure. Show less

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  Jim Johnson Nissan Hyundai

  Jan 2022 - now

  Service Advisor and Sales Representative

  Guide diverse clients through the process of purchasing vehicles of all types and price ranges. Use a consultative, customer-oriented approach to establish trust. Also leverage “road to sale” steps that educate customers and ensure customer engagement. Leverage the company’s CRM system to schedule appointments, maximize opportunities, and ensure appropriate follow-up. Remain current on vehicle features and technology, market trends, and consumer behavior to educate clients and maximize sales.Work the service lane and greet customers in a timely fashion. Write repair orders and advise customers on the results of their multipoint inspection. Sell necessary products and services to keep customer vehicles in ideal condition, and avoid more costly repairs in the future.HIGHLIGHTS: • Completed all training courses and sold two high gross profit units within first two weeks of employment. • Exceed front-end and back-end profit goals on sold units.• Generated referral business within first month of employment.• Exceed company sales and labor targets for the Service Department.• Consistently rank first place in Hyundai survey scoring among all Jim Johnson Service Advisors.• Ensure repairs/quotes are completed in a timely manner and billed appropriately.• Consistently rank above Hyundai’s national target on customer satisfaction surveys returned by customers. Show less