Anna Pewitt

Experience

• 

  Gap Inc.

  May 2016 - Nov 2019

  Training Manager

  Created and implemented training programs for company compliance and safety.Uploaded content to the LMSChecked attendance and completion reportsUsed software such as Office and canva to create training curriculum that is easy to follow andunderstand while meeting business needs for compliance.

• 

  Justice

  Mar 2017 - Nov 2019

  Retail Supervisor

  I was a team leader to the sales representatives at the store location. Made sure sales goals were met and all data was input correctly, such as time cards, inventory, and purchase orders.

• 

  Kepro

  Nov 2019 - Oct 2021

  Data Entry Supervisor

  Oversaw hiring and training of new call center agents who took inbound calls from members who had questions, complaints, or needed application assistance.● Created training modules for continuous training on new policies and procedures● Created reports to support and help execute continuous improvement of all agents● Created new processes to streamline systems and information, including moving to a newplatform entirely based on my research and development for the company.

• 

  AAA-The Auto Club Group

  Oct 2021 - now

  Customer Service Supervisor