Rahul Vavale

Experience

• 

  HCL Technologies (Pvt.) Ltd

  Oct 2003 - Jan 2007

  Lead Engineer

  Software Sustaining Engineer in BE to support IPTV and CDN products. Recreate customer problems, file defects , support new releases

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  Cisco TAC

  Feb 2007 - Feb 2012

  Customer Support Engineer

  Technical Engineer supporting Data Center solutions: Nexus 1000v, Nexus 7000, Cisco UCS(compute), ACE (Loadbalancers), WAAS (WAN Accelerators), CDN, VMware Virtualization.KEY ACHIEVEMENTS:• Increased Customer Satisfaction - Resolve critical issues to improve customer satisfaction, resolved multiple Escalations & CAP thereby increasing customer satisfaction. • Leadership - Worked cross-functional with BU to improve product quality and support model

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  Cisco

  Feb 2011 - Mar 2016

  Key Achievements: Delivered Engineering solutions Loadbalancing as-a Service (LBaaS) & VPNaaS- Design from initial stages to develop and deploy in Production- Architect and Implement Services on Openstack platform- Provide design requirements to Engineering, prioritizing deliverables, - Worked cross-functionally with Engineering, Product Management, devops, QA- Technical expertise in Cloud infrastructure solutions: Cisco ACI, Nexus switches,Ansible, Citrix load balancers, AVI networks, Cisco Tail-f/ NCS orchestration solution, NFV, Openstack. Show less

  • Architect , Cloud Services Group

    Mar 2013 - Mar 2016

  • Solution Consultant

    Feb 2011 - Mar 2013
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  Cisco

  Jul 2016 - now

  CX Lifecycle services provides measurable success with automated KPIs and quarterly business reviews. Key Achievements: Product Development:- Drive vision around cybersecurity risk quantification by enhancing CX QBR dashboard to show metrics around risk assessment, assets visibility- Drive initial KPIs requirements to platform team for developmentCustomer Insights:- Gather feedback from BDM and Architects on customer problems to solve and opportunities- Gather feedback on Figma based solution and KPIs needed for improvement from top 10 customers. Show less Cisco+ represents commitment to deliver our hybrid cloud portfolio (Compute and Datacenter networking) as as-a-Service and consumption based offers (PAYU/PAYG) designed to simplify operations and gain IT agility. Key Achievements:Product development: - Driving growth in Cisco+ hybrid cloud consumption offers by prioritizing feature requirements across lifecycle to post-launch- Improve product quality and performance through feedback loopsCustomer insights:- Partner with BDM and Sellers to gather product feedback and provide support to close deal Show less

  • Product Manager CX Lifecycle services

    Mar 2023 - now

  • Sr.Product Manager Cisco+ (aaS)

    Jul 2021 - Mar 2023

  • Product Manager - Cloud & Network Services

    Jul 2016 - Nov 2021