
Dr MD دكتوراه في إدارة الأعمال للسياحة والطيران UsmMSc ITC CMgr DBA
Aviation/Travel/Tourism/Hospitality Consultant

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About me
Doctor of Business for Tourism & Travel Industry.SMEs, Education , Retails , Airline & Airport Management ,Global Students Recruitment Director
Education

LinkedIn
2019 -CERTIFICATES Become a Customer Service Manager achievedBecome a Customer Service Manager• Build Your Skills In Customer Service• Building Customer Loyalty• Building Rapport with Customers• Creating Positive Conversations with Challenging Customers• Customer Service Foundations• Customer Service: Handling Abusive Customers• Customer Service: Managing Customer Expectations• Customer Service: Problem Solving and Troubleshooting• Customer Service: Serving Customers Through Chat and Text• De-Escalating… Show more Become a Customer Service Manager• Build Your Skills In Customer Service• Building Customer Loyalty• Building Rapport with Customers• Creating Positive Conversations with Challenging Customers• Customer Service Foundations• Customer Service: Handling Abusive Customers• Customer Service: Managing Customer Expectations• Customer Service: Problem Solving and Troubleshooting• Customer Service: Serving Customers Through Chat and Text• De-Escalating Conversations for Customer Service• Innovative Customer Service Techniques• Managing a Customer Contact Center• Managing a Customer Service Team• Managing Customer Expectations for Managers• Phone-Based Customer Service• Quality Standards in Customer Service• Using Customer Surveys to Improve Service• Winning Back a Lost Customer• Winning Back a Lost Customer• Writing Customer Service Emails Show less

British Academy of Management
2019 - 2020Cert: Become Education Professor Become Education Professor certificateActivities and Societies: Become Education Professor Become Education Professor

LinkedIn
2020 - 2020Certificates Business Administration and Management, General completedActivities and Societies: LinkedIn learning WEB/Online Learning Series 2020 estimated 300 hours learning achieved and target to achieve 1000 hours learning at LinkedIn and still counting 1. 43 Ideas for Starting a Side Business2. Academic Research Foundations: Quantitative3. Balancing Multiple Roles as a Leader4. Become a Customer Service Manager5. Become a Customer Support Specialist6. Become a Government Project Manager7. Become a Healthcare Project Manager8. Become a Senior Manager9. Become an L&D Professional10. Build Your Skills In Customer Service11. Building Customer Loyalty12. Building Rapport with Customers13. Business… Show more 1. 43 Ideas for Starting a Side Business2. Academic Research Foundations: Quantitative3. Balancing Multiple Roles as a Leader4. Become a Customer Service Manager5. Become a Customer Support Specialist6. Become a Government Project Manager7. Become a Healthcare Project Manager8. Become a Senior Manager9. Become an L&D Professional10. Build Your Skills In Customer Service11. Building Customer Loyalty12. Building Rapport with Customers13. Business Acumen for Project Managers14. Business Analysis Foundations: Competencies15. Business Law for Managers16. Coaching for Results17. Coaching Skills for Leaders and Managers18. Compassionate Directness19. Conflict Resolution Foundations20. Creating a Culture of LearningBecome a Customer Service Manager Show less

LinkedIn Learning
2020 - 2021Certificates passed21. Creating a Leadership Development Program22. Creating Positive Conversations with Challenging Customers23. Customer Service Foundations24. Customer Service: Call Control Strategies25. Customer Service: Creating Customer Value26. Customer Service: Handling Abusive Customers27. Customer Service: Managing Customer Expectations28. Customer Service: Problem Solving and Troubleshooting29. Customer Service: Serving Customers Through Chat and… Show more 21. Creating a Leadership Development Program22. Creating Positive Conversations with Challenging Customers23. Customer Service Foundations24. Customer Service: Call Control Strategies25. Customer Service: Creating Customer Value26. Customer Service: Handling Abusive Customers27. Customer Service: Managing Customer Expectations28. Customer Service: Problem Solving and Troubleshooting29. Customer Service: Serving Customers Through Chat and Text30. De-Escalating Intense Situations31. Develop Conflict Management and Resolution Skills32. Developing a Learning Mindset33. Developing Managers in Organizations34. Executive Leadership35. Fred Kofman on Managing Conflict36. Gaining Internal Buy-In for Elearning Training37. Gamification of Learning38. High-Stakes Communication39. How to Design and Deliver Training Programs40. Improving Your Conflict Competence Show less

Apsley Business School, London
2019 - 2021DBA Doctor of Business Administration Doctor of Business Administration achieved DBAActivities and Societies: Doctor of Business Administration Doctor of Business Administration Internship for Business Administration and Management in General in Education Sector and Strategic Leadership managementGlobal Students Recruitment, for Gulf, Asia, and the UKStrategic Management and Leadership • Advanced Business Research Methods• Conducting a Strategic Management Project• Developing performance management strategies• Entrepreneurship and Innovation• Financial Management• Globalisation and Corporate… Show more Doctor of Business Administration Internship for Business Administration and Management in General in Education Sector and Strategic Leadership managementGlobal Students Recruitment, for Gulf, Asia, and the UKStrategic Management and Leadership • Advanced Business Research Methods• Conducting a Strategic Management Project• Developing performance management strategies• Entrepreneurship and Innovation• Financial Management• Globalisation and Corporate Governance• Personal leadership development as a strategic manager• Strategic Change Management• Strategic Financial Management• Strategic Human Resource Management• Strategic information management• Strategic Leadership• Strategic Management• Strategic Marketing• Supply Chain and Operations Management Show less

Chartered Management Institute
2016 -CMgr Chartered Manager Strategic Leadership Management SLM MeritActivities and Societies: Strategic Leadership Management SLM Strategic Leadership Management SLM

OTHM
2019 - 2020Level 7 Diploma ELM Educational Leadership management passActivities and Societies: ELM Educational Leadership management ELM Educational Leadership management

University of Oxford PRESS
2020 - 2020Cert: Ethical Researcher Oxford University Press Ethical Researcher, Research Ethic pass 80%Activities and Societies: Ethical Research Ethical Researcher Ethical Researcher Ethical concerns associated with different forms of research Ethical concerns associated with different research methods and activities Ethical decision-making Ethical Research Research Ethics in Practice Working with human participants Underpinning values for ethical research Understanding research ethics approval Working ethically in a global environment Working ethically in challenging circumstances Working with human… Show more Ethical Researcher Ethical concerns associated with different forms of research Ethical concerns associated with different research methods and activities Ethical decision-making Ethical Research Research Ethics in Practice Working with human participants Underpinning values for ethical research Understanding research ethics approval Working ethically in a global environment Working ethically in challenging circumstances Working with human participants Show less

University of West London
2012 - 2016FDA/BA(Hons) Aviation/Airway Management and Operations passActivities and Societies: Airline Airport Management & Tourism Management Airline Airport Management & Tourism Management

Qualifi Ltd
2018 - 2019Level 8 DSLM(PhD) Diploma Strategic Leadership Management DSLM Distinction 94.5%Activities and Societies: Strategic Leadership Management DSLM

Chartered Management Institute
2015 - 2016Level 7 Strategic Leadership Management MeritActivities and Societies: Strategic Leadership Management Strategic Leadership Management

University of West London
2016 - 2017MSc IBM International Business Management MeritActivities and Societies: International Business Management International Business Management

IATA Training
2010 - 2010ITC International Travel Consultant Dip International Travel Consultant & Cert Airport Management pass awarded ITCActivities and Societies: Advance Dip International Travel Consultant & Cert Airport Management Dip International Travel Consultant & Cert Airport Management
%20Global.webp)
National Institute of Business Management (NIBM) Global
2014 - 2015Executive MBA/MBA dual Degree Online Aviation/Airway Management and Operations, Hospitality, Tourism Management credit passActivities and Societies: The airline, airport management, hospitality management, tourism management A-Z in AA &HT industry The airline, airport management, hospitality management, tourism management A-Z in AA &HT industry
Experience

WATRAVEL
Feb 2001 - Jan 2013Aviation/Travel/Tourism/Hospitality Consultantindependent Adviser/Coach/Trainer/Policy Maker.• Aviation Global Marketing and Digital Business• Cross-Cultural Management and Leadership• Aviation Business Intelligence• International Political Economy• Aviation Global Strategy• Aviation New Venture Development• Aviation Employment Law• Aviation Corporate Responsibility• Aviation Logistics and Supply Chain Management• Aviation Project Management• Aviation Corporate Financial Management• Aviation Contemporary Marketing ChallengesTravel agency Director oversees the smooth running of the business and is responsible for developing strategies to hit or exceed sales targets, and for staff, financial and daily operational management. They must be able to offer specialist and competitive travel products to meet the demands of the travel market, which include online bookings and tailor-made trips.Travel agency Director continuously motivates the sales team to hit their targets and ensure the profitability of the company. They provide team leaders with sales figures and plan how to sell travel products and tour packages. They oversee the recruitment of staff, payroll matters, and staff training, and organize incentives and bonus schemes. They also deal with customer inquiries and complaints and aim to meet their expectations. They liaise with travel partners, including airlines and hotels, to manage bookings and schedules.HE is an independent speaker, motivator, trainer, having expertise on but not limited to Traditional and Modern Marketing, Sustainable Marketing, Social digital Marketing, People Development, Project Management, Data Driven Business Research, Quality Management, Business Process Outsourcing and Business Development events, exhibition projects. He has also achieved several certifications in marketing plans, management plans, and enlisted as the IBMC (International Business Management Consultant).In the recent years, He had worked as a Strategic Business consultant Show less

ITC PEinternational
Jan 2005 - Dec 2016Executive expertGlobal Management, Marketing and Digital Business• Cross-Cultural Management and Leadership• Business Intelligence• International Political Economy• Global Comprehensive Strategy• New Venture Development• Consultancy Project plus Research • Corporate Responsibility• Logistics and Supply Chain Management• Project ManagementHe has associated in the field of Business Development, Overseas Procurement, Administration, Business Training and Tourism Projects Management for national and Multinational Sector.During the tenure of service, he earned lots of creditability and achieved significantly in the related areas of Aviation/Tourism, Business(SME) Development and Management.MD is a nationally acclaimed master trainer, speaker and professional consultant in the fields of Aviation, Tourism and Hospitality Management, International Business Management, Security Management, has consultancy experience with renowned international and multinational organization, He also contributes his analytical speeches to different business network, has a very rich academic background on specialized in above sectors. He received many pieces of training including people management, project management, strategic leadership, Hospitality, Restaurant, Retails internal security operation management. He was the General manager of a large group of a travel agency, and GM for large restaurant and hospitality cater services in the middle east. He has attended over 1000 events/exhibitions, seminars and many pieces of training & Conferences both at home and abroad. He is a Member of CMI (charted management institute) and regular attendees for WTM (World Travel Mart).His core competency includes SMEs and Tourism,Retail consultancy projects, Business Consultancy projects, reports SMEs. Show less

TheIBMC
Jan 2015 - nowBusiness Doctor /DirectorBusiness directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands.Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.are responsible for ensuring that the company can function efficiently to make sales, provide high-quality customer service or increase profits. have a range of leadership and administrative duties to fulfil for the business to meet its goals. key duties and responsibilities include:Developing business plans aimed at long-term business sustainability Sourcing new business opportunities by targeting new markets or new demographicsImproving the quality of customer service and customer satisfaction Negotiating new contracts with suppliers or customers on behalf of the companyPreparing detailed budgets that improve the cost-efficiency of the businessShort-listing, interviewing and selecting candidates for vacant job positions within the companyKeeping up to date with industry trends, economic policies and changing marketsBeing held accountable for the successes and failures of the businessWorking with other company managers to create a long-term company strategy.Delegation skills to assign tasks to the correct departments or team members within the businessExcellent knowledge of the company’s operational policies and proceduresAbility to develop the skill sets of teams across multiple departmentsExcellent knowledge of laws and regulations regarding employment and contractsNegotiation skills to get the best deals for the companyAbility to Show less

Open to hire
Jan 2015 - Jan 2019Executive Business Consultant1. Academic support management(dissertation/Thesis)2. Academic/professional LMS, OOO, MOC SMS, CMS3. Administration4. Adult Education advance programmes5. Advanced Product Quality Planning (APQP)6. Advertising, Digital Marketing7. Air Freight management plans8. Analytical Skills9. Brand Development Management10. Brand Positioning Strategies11. Budgeting Management12. Business Administration13. Business Development14. Business Management15. Business Operations16. Business Planning17. Business Plans management18. Business Process20. Business-to-Business (B2B)21. Call Management22. Change Management23. Classroom Management24. Commercial Banking25. Conflict Management26. Coordinating Skills27. Corporate Training28. Cross-Functional Team Building29. Curriculum Development30. Customer Experience32. Customer Retention33. Data Analytics34. Demand Planning35. Digital Marketing36. Digital Media37. Digital Strategy38. Direct Sales national/international39. Donation funding management plans40. E-commerce Online shop, 41. Educational Leadership42. Educational Technology43. Email Marketing Projects44. Enterprise Risk Management45. Entertainment projects46. Event Management47. Event Production48. Facebook Marketing49. Finance expenditure50. Finance Management51. Financial Planning52. Forecasting53. Franchise Management54. Gantt Project55. Higher Education56. Hospitality Service57. Human Resources (HR)58. Human Resources Information Systems (HRIS)59. Information Technology60. International Business61. International Relations62. International Shipping63. Leadership's Management 64. Learning and development for all types of Educational institutions65. Lesson Planning66. Low-cost airline/Airport Management Projects67. Low-cost Business Startup68. Low-cost Education Management Projects69. Luxury Brand Marketing70. Management Consulting Show less

Various Universities & Colleges/ Business School Blended Study
Mar 2015 - nowGlobal students recruitment director
Chartered Management Institute
May 2018 - Feb 2022Freelance Advisorindependent consultant• Adult Education• Business Alignment• Business Process Improvement• CATIA• Change Management• Cloud Computing• Compensation & Benefits• Content Development• Contract Negotiation• Creative Writing• Cross-functional Team Leadership• Curriculum Development• Customer Relationship Management (CRM)• DELMIA• E-Learning• Employee Learning & Development• Employee Relations• Employee Training• Engineering• English• Failure Mode and Effects Analysis (FMEA)• Financial Analysis• Food & Beverage• Hospitality Management• Hotel Management• HR Policies• Human Resources (HR)• Integration• International Business• International Relations• Interviewing• Labor and Employment Law• Learning Management• Management Consulting• Market Research• Marketing• Marketing Strategy• MATLAB• Mechanical Engineering• Mentoring• New Hire Orientations• Order Management• Payroll• Pre-opening• Project Management• Project Planning• Property Management Systems• Public Relations• Public Speaking• Quality Control• Research• Resorts• Soft Skills• Software Documentation• Software Project Management• SOLIDWORKS• Solution Architecture• Solution Selling• Sourcing• Spanish• Storytelling• Strategic Planning• Strategy• Succession Planning• Supply Chain Management• Talent Management• Teaching English as a Foreign Language• Top skills• Training & Development• Training Delivery• Training Needs Analysis• Transportation Show less

Anglia Ruskin University
Jan 2019 - Jul 2022Doctorate ResearcherProfessional Researcher

British Academy of Management
Apr 2019 - Oct 2020DRR Doctoral Researcher Representative BAMDRR Doctoral Researcher Representative BAM at British Academy of Management• Advertising• Agile Project Management• Anti-Money Laundering• Brand Marketing• Business Relationship Management• Communication• Contract Negotiation• Customer Relationship Management (CRM)• Energy Audits• Energy Efficiency• Facilitation• Finance• Financial Risk• Instructor-led Training• Interpersonal Skills• Language Teaching• Loans• Marketing• Marketing Strategy• Microsoft PowerPoint• Microsoft Word• Organization Skills• Performance Motivation• Portfolio Management• Product Launch• Production Management• Recruiting• Relationship Building• Research• Sales Process• Sales Prospecting• Social Media• Strategy• Training Facilitation• Translation Show less

Aspley Business School, London
Oct 2019 - Feb 2023Visiting Associate Professor at Aspley ABS London DBA• Leadership Qualities and Practice • Personal Leadership Development as a Strategic Manager • Research Methods• Strategic Communication• Strategic Direction in Cross Border and Global Organisations• Strategic Planning in Cross Border and Global Organisations• Strategy Development in Cross Border and Global Organisations55. Higher Education56. Hospitality Service57. Human Resources (HR)58. Human Resources Information Systems (HRIS)59. Information Technology60. International Business64. Learning and development for all types of Educational institutions65. Lesson Planning66. Low-cost airline/Airport Management Projects67. Low-cost Business Startup68. Low-cost Education Management Projects70. Management Consulting71. Market Research72. Marketing Management73. Marketing Strategy76. Microsoft PowerPoint78. Motivation Management79. Networking80. New curriculum/courses Design and deliver85. Organisation challenges, finding implementation86. Organisation Skills87. Organisational Leadership96. Project Management97. Project Management for SMEs, Eduction, Business Sector98. Project plans99. Proposal Writing100. Public Relations104. Recruiting105. Revenue generation107. Research conduct, design, development, analysts110. Sales Strategy111. Secondary Education112. SMEs Projects114. Social Media Marketing117. Statistical Process Control (SPC)118. Strategic Leadership119. Strategic Planning120. Stress Management121. Students recruitment projects national & global scale123. Supply Chain Management124. Teaching125. Team Building126. Team Leadership128. Team Mentoring129. Technical Communication130. Third-Party Logistics (3PL)131. Time Management132. Tourism development projects and management1134. Train the trainers135. Transportation Management(Road, Air)136. Travel Management137. Travel, professional training, 138. Travel, Tours, Agencies(On-land/Online operation, management)139. TutoriBusiness Development Show less
Licenses & Certifications

Management certificates in general
LinkedInJan 2020
ITC.CBT.
Various placesJan 2010
Languages
- enEnglish
- hiHindi
- urUrdu
- puPunjabi
- arArabic
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