Valeria Forelli

Experience

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  DAEWON EUROPA

  Apr 2001 - May 2005

  Assistant Area Manager

  Support the area manager with ad hoc dutiesProvide customer supportPromote salesPrepare letters, quotations and correspondence as per business requirements.

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  Compagnia Tecnica Motori

  May 2005 - Jul 2012

  PA & Executive Assistant

  Assist and support the Chief Executive Officer dealing with both personal and business issues.Extensive diary management.Co-ordination and management of detailed, complex travel schedules and itineraries.Supporting area marketing activities such as correspondence, quotations and technical documentation, drafting, finalising and producing presentations and other materials.Provide a wide variety of administrative and support services to technical and purchase departmentsAssist in maintaining accurate records and with the preparation of reports regarding operations, clients and procedures. Show less

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  Virgin Active

  Oct 2012 - Sept 2015

  Responsible for managing the day-to-day operations and administrative duties of the Front of House teamResponsible for recruiting staff and actively managing all onboarding and offboarding for new hires and leaversManage rotas and regularly monitor the service, addressing any performance issues should they arise. Investigate and resolve customer service problems and complaints effectively ensuring accurate record-keeping of discussions and correspondence. To oversee operations ensuring the required standard of service is achieved and maintained. To co-ordinate all activities making sure everything runs smoothly from arranging for a repair to be carried out to set up HOD meetings.To plan and organise staff rota.To order office stationery and supplies and management of finance including staff budgets.To input data related to weekly and monthly payments, check time sheets and enter salary adjustments, hours, holiday and sickness

  • Member Services Assistant Manager

    Oct 2014 - Sept 2015

  • Assistant Service Manager

    Oct 2012 - Nov 2014
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  Nuffield Health

  Sept 2015 - now

  Responsible for daily H&S checks, maintenance and standard and normal operating procedures.Oversee, manage and recruit team members, studio coordinator and group ex instructors.Provide admin support with regards to monthly reports and quarterly KPIs, P&L, team meetingsDevelop relationships and marketing campaigns to support the business and provide assistance to the client’s wellbeing team for membership promotions, retention and outreach, lease with stakeholders.Support client services team with memberships/medical appointments.Support client on key projects, event management and facilitation. Show less Providing admin support to the programme director and the operations manager with regards to monthly reports and quarterly KPIs, SOP, H&S, team meetings minute taking.Manage the membership system (joiners, cancellations) and oversee membership payment and reconcile against the membership system.Management of electronic diaries and client appointments for all departments (GP, physiology, physiotherapy and fitness).Update & maintain rota for members of staffType general correspondence, members email, presentations, membership promotionsTake on additional administrative and ad hoc duties as the business requires Show less

  • Duty Manager

    Feb 2023 - now

  • Group Exercise Instructor & Personal Trainer

    Oct 2016 - now

  • Senior Client Services Administrator

    Sept 2015 - Feb 2019