Sonny Jones

Experience

• 

  NEW MILLENNIUM STUDIO'S

  Jan 1998 - Jan 1999

  Production Assistant
• 

  Men's Wearhouse

  Jan 1999 - Jan 2003

  Store Manager
• 

  ALLTEL

  Jan 2003 - Jan 2009

  Multi Unit Retail Manager
• 

  Verizon Wireless

  Jan 2009 - Jan 2011

  District Data Sales Manager
• 

  SUPERVALU

  Jan 2011 - Jan 2013

  Store Director
• 

  OfficeMax

  Jan 2013 - Jan 2016

  Store Director
• 

  American Telecommunications, Inc.

  Jan 2017 - Jan 2023

  Market Manager
• 

  T-Mobile

  Nov 2019 - now

  Support Dealer and National Retail teams through consultative development, training, and coaching, driving behaviors that leads to earning a place in our customer’s hearts and store employee success. Reinforce T-Mobile training standards and programs, such as Ready! training completion and store manager engagement in Mobile Expert certification. Consult, foster, support the development of business priority acumen, field planning, and execution of T-Mobile strategic initiatives within Indirect teams. Provide support for Go to Market meetings, promotions, readiness and launch event execution. Complete market and store level analysis to identify SWOT. Support new Indirect store onboarding, ensuring operations, reporting & analysis, systems, and log-ons ready for store opening and/or T-Mobile launch. Influence local Indirect leadership on operational efficiencies to maximize inventory management, reduce cash risks, and ensure compliance of merchandising and operating standards. Act as a liaison between Retail, Indirect and HQ teams, including Engineering, EIT and Customer Care Show less Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.• Maintain a neat clean organized store environment at all times.• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.• Support your team through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success. Show less

  • Retail Development Manager

    Feb 2023 - now

  • Rural Indirect Sales Manager

    Feb 2022 - Feb 2023

  • Retail Store Manager

    Nov 2019 - Feb 2022