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Shiv Kumar

Shiv Kumar

Desktop Support Engineer

Followers of Shiv Kumar221 followers
location of Shiv KumarNew Delhi, Delhi, India

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  • Timeline

  • About me

    Senior System Engineer at Samsung Electronics

  • Education

    • Uttam Institue of Management Studies

      -
      Master of Business Administration - MBA Computer Science

    • Uttam Institute of Technology and Management

      2013 - 2016
      Bachelor of Computer Applications - BCA Computer Science 67.8

  • Experience

    • Acute Informatics Pvt. Ltd.

      Nov 2017 - May 2021
      Desktop Support Engineer

    • Quess Corp Limited

      Jun 2021 - Feb 2022
      Associate Engineer

    • MindSquare Technologies (India) Private Limited

      Feb 2022 - Jul 2022
      Senior Engineer

    • Progressive Infotech Pvt. Ltd.

      Aug 2022 - Jul 2023
      Senior System Administrator

      Worked with Progressive Infotech Pvt. Ltd. as Senior System Administrator. Supporting remote Servers/Workstations/Customer Support for USA client MONAT GLOBAL.1) Administration of Active Directory, Office 365, MS Azure. 2) Administration of on premises Exchange Server 2016, 2019. 3) Administration of Windows server 2012. 4) Administration of Hosted Spam Filtering service Symantec Email cloud spam. 5) Interacting with the clients to troubleshoot complex system/Application issues. 6) Acting as a liaison between clients and third party software vendors to troubleshoot issues with their hosted applications. 7) Planning and installing application upgrades. 8) Managing Servers and Desktops/Laptops/MAC through ManageEngine Desktop Central. 9) Managing daily tickets and SLA’s through ManageEngine ServiceDesk Plus. Show less

    • Samsung Electronics

      Nov 2023 - now
      Senior System Engineer

  • Licenses & Certifications

    • O Level Certificate

      NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
      Jan 2015

    • CCC

      NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
      Aug 2015