Nicole Sheppard, MBA

Nicole Sheppard, MBA

Agile Project Manager – Digital Transformation & Inventory Optimization

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location of Nicole Sheppard, MBABronx, New York, United States

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  • Timeline

  • About me

    MBA | Cornell | Senior Project Manager | Grid Modernization & Energy Infrastructure | Technology-Driven Efficiency & Digital Transformation | Strategy Consultant

  • Education

    • Cornell University

      -
      Graduate Certificate in Project Management
    • St. John's University

      -
      Master of Business Administration - MBA
    • Georgia State University

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      Bachelor of Arts - BA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • Experience

    • The Tomorrows

      Mar 2010 - Mar 2015
      Agile Project Manager – Digital Transformation & Inventory Optimization

      ✔Led an enterprise-wide inventory management system upgrade, ensuring seamless technology integration and process efficiency.✔Facilitated cross-functional collaboration, aligning stakeholders from business, operations, and IT teams to execute a high-impact transformation initiative.✔Optimized Agile project execution, overseeing sprint planning, backlog prioritization, and milestone tracking.✔Developed risk management strategies, proactively resolving roadblocks to ensure continuous project momentum.✔Implemented data-driven decision-making, utilizing performance analytics to improve operational outcomes and inventory resource allocation.This role highlights my ability to integrate digital transformation into business operations, optimizing efficiency and driving enterprise-wide innovation. Show less

    • Charter Communications

      Mar 2015 - Mar 2018
      Technical Operations Manager – Network Infrastructure & Service Delivery

      ✔ Led fiber infrastructure expansion and network restoration projects, ensuring timely deployment, regulatory compliance, and service continuity in NYC.✔ Collaborated with OSP Engineers, construction teams, and NYC permitting agencies to secure approvals and streamline fiber buildouts.✔ Optimized network deployment timelines and reduced construction costs through process improvements in fiber installations and restoration efforts.✔ Managed stakeholder communications, aligning construction schedules, regulatory approvals, and technical teams to accelerate project execution.✔ Coached and led cross-functional teams, driving operational excellence in fiber backbone expansion and outage recovery projects.✔ Mitigated risks to network stability, ensuring rapid restoration during fiber cuts, permitting delays, and large-scale service disruptions.📌 This role highlights my leadership in fiber/coax network expansion, regulatory compliance, and project execution, enabling high-quality service delivery in fast-paced urban environments. Show less

    • Verizon

      Apr 2018 - Apr 2022
      Network Operations Manager – Network Infrastructure & Digital Transformation Projects

      ✔ Managed fiber and coax infrastructure projects, ensuring seamless deployment, operational efficiency, and service reliability.✔ Led cross-functional teams (OSP engineers, IT, field operations, and business units) to optimize fiber and HFC deployment workflows.✔ Implemented process improvements that accelerated fiber rollouts, reduced network downtime, and enhanced service delivery.✔ Utilized data analytics and performance tracking to optimize network operations, improve capacity planning, and drive proactive maintenance strategies.✔ Developed risk management strategies to mitigate service disruptions during large-scale fiber network upgrades and infrastructure transitions.📌 This experience highlights my ability to manage large-scale fiber and coax construction projects, optimize network transformation initiatives, and ensure seamless service delivery through data-driven decision-making. Show less

    • Con Edison

      Mar 2024 - Dec 2024
      Senior Operations Manager – Capital Infrastructure & Grid Modernization Projects

      ✔Led infrastructure maintenance and modernization projects to enhance grid reliability and operational resilience.✔Facilitated cross-functional collaboration between engineering, operations, and regulatory teams to execute complex capital projects.✔Developed risk mitigation strategies to ensure seamless project execution while maintaining regulatory compliance.✔Managed stakeholder engagement, aligning project objectives with organizational priorities and industry best practices.✔Utilized data analytics and performance monitoring to drive continuous improvement and enhance decision-making for infrastructure projects. Show less

    • National Grid

      Jan 2025 - now
      Senior Project Manager - Capital Infrastructure Construction & Grid Modernization Projects

      ✔Lead infrastructure maintenance and modernization projects to enhance grid reliability and operational resilience.✔Facilitate cross-functional collaboration between engineering, operations, and regulatory teams to execute complex capital projects.✔Develop risk mitigation strategies to ensure seamless project execution while maintaining regulatory compliance.✔Manage stakeholder engagement, aligning project objectives with organizational priorities and industry best practices.✔Utilize data analytics and performance monitoring to drive continuous improvement and enhance decision-making for infrastructure projects. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Community Volunteer

      Issued by Food Bank For New York City
      Food Bank For New York CityAssociated with Nicole Sheppard, MBA
    • VITA Tax Preparer

      Issued by Food Bank For New York City on Dec 2019
      Food Bank For New York CityAssociated with Nicole Sheppard, MBA
    • Policy Council Member

      Issued by Children's Aid on Oct 2017
      Children's AidAssociated with Nicole Sheppard, MBA