Nicole Sheppard, MBA

Experience

• 

  The Tomorrows

  Mar 2010 - Mar 2015

  Agile Project Manager – Digital Transformation & Inventory Optimization

  ✔Led an enterprise-wide inventory management system upgrade, ensuring seamless technology integration and process efficiency.✔Facilitated cross-functional collaboration, aligning stakeholders from business, operations, and IT teams to execute a high-impact transformation initiative.✔Optimized Agile project execution, overseeing sprint planning, backlog prioritization, and milestone tracking.✔Developed risk management strategies, proactively resolving roadblocks to ensure continuous project momentum.✔Implemented data-driven decision-making, utilizing performance analytics to improve operational outcomes and inventory resource allocation.This role highlights my ability to integrate digital transformation into business operations, optimizing efficiency and driving enterprise-wide innovation. Show less

• 

  Charter Communications

  Mar 2015 - Mar 2018

  Technical Operations Manager – Network Infrastructure & Service Delivery

  ✔ Led fiber infrastructure expansion and network restoration projects, ensuring timely deployment, regulatory compliance, and service continuity in NYC.✔ Collaborated with OSP Engineers, construction teams, and NYC permitting agencies to secure approvals and streamline fiber buildouts.✔ Optimized network deployment timelines and reduced construction costs through process improvements in fiber installations and restoration efforts.✔ Managed stakeholder communications, aligning construction schedules, regulatory approvals, and technical teams to accelerate project execution.✔ Coached and led cross-functional teams, driving operational excellence in fiber backbone expansion and outage recovery projects.✔ Mitigated risks to network stability, ensuring rapid restoration during fiber cuts, permitting delays, and large-scale service disruptions.📌 This role highlights my leadership in fiber/coax network expansion, regulatory compliance, and project execution, enabling high-quality service delivery in fast-paced urban environments. Show less

• 

  Verizon

  Apr 2018 - Apr 2022

  Network Operations Manager – Network Infrastructure & Digital Transformation Projects

  ✔ Managed fiber and coax infrastructure projects, ensuring seamless deployment, operational efficiency, and service reliability.✔ Led cross-functional teams (OSP engineers, IT, field operations, and business units) to optimize fiber and HFC deployment workflows.✔ Implemented process improvements that accelerated fiber rollouts, reduced network downtime, and enhanced service delivery.✔ Utilized data analytics and performance tracking to optimize network operations, improve capacity planning, and drive proactive maintenance strategies.✔ Developed risk management strategies to mitigate service disruptions during large-scale fiber network upgrades and infrastructure transitions.📌 This experience highlights my ability to manage large-scale fiber and coax construction projects, optimize network transformation initiatives, and ensure seamless service delivery through data-driven decision-making. Show less

• 

  Con Edison

  Mar 2024 - Dec 2024

  Senior Operations Manager – Capital Infrastructure & Grid Modernization Projects

  ✔Led infrastructure maintenance and modernization projects to enhance grid reliability and operational resilience.✔Facilitated cross-functional collaboration between engineering, operations, and regulatory teams to execute complex capital projects.✔Developed risk mitigation strategies to ensure seamless project execution while maintaining regulatory compliance.✔Managed stakeholder engagement, aligning project objectives with organizational priorities and industry best practices.✔Utilized data analytics and performance monitoring to drive continuous improvement and enhance decision-making for infrastructure projects. Show less

• 

  National Grid

  Jan 2025 - now

  Senior Project Manager - Capital Infrastructure Construction & Grid Modernization Projects

  ✔Lead infrastructure maintenance and modernization projects to enhance grid reliability and operational resilience.✔Facilitate cross-functional collaboration between engineering, operations, and regulatory teams to execute complex capital projects.✔Develop risk mitigation strategies to ensure seamless project execution while maintaining regulatory compliance.✔Manage stakeholder engagement, aligning project objectives with organizational priorities and industry best practices.✔Utilize data analytics and performance monitoring to drive continuous improvement and enhance decision-making for infrastructure projects. Show less