Zayra Perez

Zayra Perez

Service Dispatcher

Followers of Zayra Perez2 followers
location of Zayra PerezBrooklyn, New York, United States

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  • Timeline

  • About me

    Paraprofessional Educator at U.S. Department of Education

  • Education

    • Transit Tech Career And Technical Education High School

      2009 - 2013
      High School Diploma
  • Experience

    • Access A Ride

      Jan 2014 - Jun 2016
      Service Dispatcher

      •Supervised an average of 50 drivers to ensure accurate routes and timely pickup of clients.•Answered an average of 80 calls per day; provided successful solutions by using active listening to promote retention.•Used Microsoft Excel to maintain detailed and updated records of calls and clients in physical and electronic databases.•Notated complaints made by clients and implemented problem solving skills to create solutions in order to promote retention.

    • U.S. Department of Education

      Sept 2016 - now
      Paraprofessional Educator

      •Assisted teachers with identifying potential learning blocks and opportunities for support; Evaluated individual student needs and assessed academic and social situations to address challenges and goals.•Utilized creative thinking skills to provide personalized educational, behavioral, and emotional support for an average of 20 students based on differentiated learning needs.•Communicated confidential details about students’ behavior and performance with parents and authorized parties.•Oversaw clerical duties, managed classrooms, and coordinated documents for teachers. Show less

    • Gates to Success

      Sept 2017 - Jun 2018
      Art Instructor

      •Developed lesson plans and implemented skill-building activities to build students' abilities and to teach course materials according to curriculum.•Created a positive educational climate to promote student learning; Encouraged creativity with motivation, positive feedback, and constructive criticism for 15 students.•Monitored performance, assisted students to promote growth and assigned grades.

  • Licenses & Certifications

    • Epi-Pen Training

      U.S. Department of Education
      Nov 2021
    • Level 2 Diabetes Training

      U.S. Department of Education
      Nov 2021
    • Dignity for All Students Act (DASA)

      U.S. Department of Education
      Aug 2016
    • Teaching Assistant Level 1

      U.S. Department of Education
      Feb 2019
    • Child Abuse Pediatrics

      U.S. Department of Education
      Jul 2016
    • School Violence Intervention & Prevention Workshop

      U.S. Department of Education
      Jul 2016