Zayra Perez

Experience

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  Access A Ride

  Jan 2014 - Jun 2016

  Service Dispatcher

  •Supervised an average of 50 drivers to ensure accurate routes and timely pickup of clients.•Answered an average of 80 calls per day; provided successful solutions by using active listening to promote retention.•Used Microsoft Excel to maintain detailed and updated records of calls and clients in physical and electronic databases.•Notated complaints made by clients and implemented problem solving skills to create solutions in order to promote retention.

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  U.S. Department of Education

  Sept 2016 - now

  Paraprofessional Educator

  •Assisted teachers with identifying potential learning blocks and opportunities for support; Evaluated individual student needs and assessed academic and social situations to address challenges and goals.•Utilized creative thinking skills to provide personalized educational, behavioral, and emotional support for an average of 20 students based on differentiated learning needs.•Communicated confidential details about students’ behavior and performance with parents and authorized parties.•Oversaw clerical duties, managed classrooms, and coordinated documents for teachers. Show less

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  Gates to Success

  Sept 2017 - Jun 2018

  Art Instructor

  •Developed lesson plans and implemented skill-building activities to build students' abilities and to teach course materials according to curriculum.•Created a positive educational climate to promote student learning; Encouraged creativity with motivation, positive feedback, and constructive criticism for 15 students.•Monitored performance, assisted students to promote growth and assigned grades.