Eric Dikandjo, MSc,PMP, PMI-ACP, CISA,CRISC,MCT,OCA,ITIL,CEH,CCNA

Experience

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  SOCAPALM

  Apr 2002 - Oct 2008

  Application Development Supervisor / Network and System Supervisor / IT Support Executive

  - Administration of Databases with MS SQL Server 2000, 2005 & 2008, Oracle (8i, 9i, 10g), MS Access- Administration of « Delta Paie » running under Oracle 9i - Backup and Restore Payroll databases - Oracle 8i, 9i- Backup and Restore Payroll databases - Sql Server 2000, 2005 & 2008- Scripting using of PL/SQL, Transact-SQL- Deployment of reports with Reporting Services 2000, 2005 & 2008- Security : Implementation of Microsoft ISA Server 2004, Server Update Services, - Administration of SUN SYSTEM Admin 4.2.6 SP9, SUN Account et SUN Business, « Sage Ligne 1000 » Administration- Team development using Tortoise SubversionSVN and Visual Source Safe 2008- Reporting with Oracle Discoverer- Administration of Windows Server 2008- Administration of Lotus Domino 6,7 & 8- Configuring network equipment (Cisco Routers and Switches)- User Support- Hardware & Software maintenance- Backup Systems Configuration using Veritas BackUp Exec, BrightStor acServe, Iomega, Yosemit Show less

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  Pool Energétique de l'Afrique Centrale / CEEAC

  Dec 2008 - Oct 2010

  IT Manager

  - Developing and Maintaining IT Processes/Procedures/Policies- Automating all the Business Reports- Maintaining Availability of IT Platform - Managing project: Conception and Development of CAPP website with ASP .Net 3.5 et C# 2008 - Implementing Collaborative Integration using Microsoft SharePoint Server 2007 - Implementing and mastering Mail Server infrastructure using MS Exchange Server 2007- Implementing Network infrastructure- Conception and Implementation of Data-Warehouse with SQL Server Analyses Services- Administration of Databases with MS SQL Server 2008 - Security : Implementation of Microsoft ISA Server 2006, Microsoft Windows Server Update Services, ForeClient Client Security, ForeFront for Exchange, ForeFront for Exchange- Administration of Windows Server 2008, Windows 7- WebMastering with Windows 2008 Web Server Edition - Configuring Cisco Switches/Routers Show less

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  Azur Congo

  Oct 2010 - Feb 2013

  Head of IT/IN/Billing

  - Supervision of Availibility/Maintenance of IN/Billing System (99.99995%)- Supervision of Availibility/Maintenance of IT Plafform- Supervision of Configuration of Billing Promotions, Configuration of Rating and Charging systems- Develop CAPEX & OPEX budget for the area of responsibility- Manage applications vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements- Manage and provide direction for the IT/IN/Billing teams in support of business operations- Supervision of Delivery of Dashboard and ad-hoc reports to Management and Commercial departments Show less

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  Azur Gabon

  Mar 2013 - Dec 2013

  IT/Billing Consultant

  - Developping IT Processes/Policies- Automating all the Business Reports - Automating Sun Solaris Advanced Shell Scripts- Developping Fraud Management processes- Managing « Subscriber Identification » project- Managing « Bank EVD Payment » project- Documenting all the Products and Services configured in Billing system- Developing IT Backup policies- Configuring new promotions/products & services using TCB applications (Redknee)- Assessing IT team members performance and proposing IT department Reorganization- Configuring VPN links with Belgacom and BGFI Bank - SQL Scripting using Oracle SQL-PL/SQL- Delivering Oracle Trainings to IT team Show less

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  Multiprint

  Jan 2014 - Oct 2014

  IT & Project Director

  Lead the design and deployment of the IT systems (e.g. ERP) architecture.Lead the design and deployment of the data architecture (e.g. DWH, BI).Lead the implementation of an effective application development and integration model.Lead the implementation of an effective operations and maintenance model.Lead the automation of the different processes of the company in order to build an agile operation.Manage the relationship with the different IT vendors Closely coordinate with the rest of Business areas to ensure that their IT requirements are addressed.Project Planning:• Leads and manages the set-up of the program through to the delivery of the new capabilities, realisation of benefits and program closure.• Plans and designs the program and pro-actively monitors its overall progress, resolving issues and initiating corrective action where appropriate.• Identifies project dependencies at a program level.• Reviews and consolidates all project plans developed for each project within a program.• Manages effects on related sub-projects.• Works with the leadership team to ensure highest priority and highest business value projects/programs are staffed appropriately.• Facilitates the gathering of information required to estimate program cost, resources, time and deliverables.• Prepares all project management baseline products.• Prioritises efforts for those programs that will be broken down into multiple projects.• Recommends and takes action to direct analysis and solution of problems.Policies, Procedures & Standards:• Develops/ communicates project management standards and best practices.Communications:• Advises leadership and/or business executives at the highest levels about the project portfolio, status and resource planning.• Assesses the effectiveness of the interaction and communication with the client and project team.Coaching/ Mentoring:• Provides leadership, guidance and mentoring to Project Managers and team members. Show less

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  MTN Cameroon

  Nov 2014 - now

  - Manage the assessment and continuous improvement of the Revenue Assurance and Fraud Management (RAFM) organization to ensure that a mature and capable environment is achieved.- Manage and co-ordinate all RAFM risk assessments and business requirements analysis of organization change including new projects, network changes and IS changes.- Integrate MTN Group RAFM Best Practices into the organization and provide input to MTN Group in developing Best Practices.- Improve profitability through the reduction of revenue leakage through strengthening the primary and secondary control environment to more effectively manage risk.- Improve the overall RAFM maturity level of the organization through strengthening core capabilities in both the primary and secondary control environments Show less

  • Manager, Revenue Assurance & Fraud Management Operations

    Jan 2021 - now

  • Controls & Processes Manager

    Nov 2014 - Dec 2020