Uchie Sukarto

Uchie Sukarto

Front Office Supervisor

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location of Uchie SukartoIndonesia

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  • Timeline

  • About me

    Learning and Development Manager

  • Education

    • Sekolah Tinggi Bisnis Runata

      -
      Bachelor's degree Tourism Management
    • Sekolah Tinggi Bisnis Runata

      2022 - 2023
      Bachelor of Economics - B.Ec. BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    • Sekolah Menengah Industri Pariwisata Sahid

      1995 - 1998
      Vocational School Tourism and Travel Services Management

      Activities and Societies: Choir of Sahid, Sahid Taekwondo, Guiding for Java Bali Overland Tour in 1995, Guiding for Sumatera Overland Tour in 1997, Guiding for Java Overland in 1998. Studied about Tourism specially in Tour & Travel Management (Guiding, Ticketing,etc)

    • Universitas Darma Persada

      -
      Undergraduate Studies Sastra Jepang

      Studied about Japanese Literature.

  • Experience

    • Pt.Visi Utama Indonesia - Centro the Club Jakarta

      Jan 2004 - Jan 2007
      Front Office Supervisor

      Ensuring the operations were running well and report it to the manager.Handling reservations, organizing events and managing data base. Telemarketing to promote events and attract customers.

    • The Parklane Hotel, Jakarta

      Jan 2007 - Jan 2011
      Hostess

      • Supervising reservations for guests• Welcoming all guests and providing details related to menu selection, ordering and assisting the F &B manager as needed• Supervising all tasks related to the restaurant’s wait staff• Compiling all data regarding to daily sales revenue • Creating monthly reports summarizing sales data for management• Overseeing all issues regarding changes to the restaurant’s menu • Updating menu with new items/price changes• Ensuring all posters, fliers, tags are posted and up to date• Updating the restaurant’s customer data base from business cards and other sources• Providing proactive marketing (telemarketing and email) to attract new guests and ensure regular customers are well informed about restaurant events Show less

    • Tutor Time Childcare

      Jan 2011 - Jan 2013
      Lead Teacher

      To lead all learning experience activities. To maintain control of classroom, activities and all situations all the time. Providing developmentally appropriate activities.To promote the safety of the children as a key priority ; follow all regulations, policies and guidelines without exception.Providing proactive communication between teacher and the parents by doing link report (leaping into new knowledge) and class observation tracking sheet.To facilitate the children and being a role model for the children. Show less

    • GrandmasHotels.com

      Jul 2013 - Dec 2013
      Front Office Supervisor

      Responsibilities:• To oversees front office operations • To help coordinate guest arrivals and departures• To ensure that all front desk employees engage politely and attentively with incoming and departing guests• To ensure the guest are enjoying their stay and make sure any guest complaint or request gets handled immediately by front office, housekeeping or other division staff• To assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties• To assists the front office team in making reservations and answers incoming telephone calls• To assist guests as the manager on duty while the manager take a break or out of the day• To assist the manager to create daily report and send it to the owner while the manager not on duty. Show less

    • Breakfree Sing Ken Ken Hotel

      Dec 2013 - Apr 2014
      Senior Front Office Supervisor
    • Sun Island Bali Hotel Group

      May 2014 - Dec 2014
      Assistant Front Office Manager
    • Alila Hotels & Resorts

      Dec 2014 - May 2016
      Head Host
    • Alila Hotels

      Dec 2014 - Sept 2017
      Training Manager
    • COMO Hotels and Resorts

      Sept 2017 - Jun 2022
      People and Learning Manager
    • Hilton Bali Resort

      Jun 2022 - Dec 2023
      Learning and Development Manager
    • Meliá Hotels International

      Jan 2024 - now
      Learning and Talent Development Manager
  • Licenses & Certifications

    • Behavioural Based Interviewing

      Alila Seminyak
      Apr 2017
    • On Job Training Program

      COMO Hotels and Resorts
    • CPR and AED

      ROCAM SAFETY LTD
    • Instructor

      Badan Nasional Sertifikasi Profesi (BNSP)
      Apr 2023
    • Persuading Others

      LinkedIn
      Sept 2023
      View certificate certificate
    • Manager of Training and Development

      Badan Nasional Sertifikasi Profesi (BNSP)
      Mar 2022
    • Train The Trainer

      Alila Seminyak