Uchie Sukarto

Experience

• 

  Pt.Visi Utama Indonesia - Centro the Club Jakarta

  Jan 2004 - Jan 2007

  Front Office Supervisor

  Ensuring the operations were running well and report it to the manager.Handling reservations, organizing events and managing data base. Telemarketing to promote events and attract customers.

• 

  The Parklane Hotel, Jakarta

  Jan 2007 - Jan 2011

  Hostess

  • Supervising reservations for guests• Welcoming all guests and providing details related to menu selection, ordering and assisting the F &B manager as needed• Supervising all tasks related to the restaurant’s wait staff• Compiling all data regarding to daily sales revenue • Creating monthly reports summarizing sales data for management• Overseeing all issues regarding changes to the restaurant’s menu • Updating menu with new items/price changes• Ensuring all posters, fliers, tags are posted and up to date• Updating the restaurant’s customer data base from business cards and other sources• Providing proactive marketing (telemarketing and email) to attract new guests and ensure regular customers are well informed about restaurant events Show less

• 

  Tutor Time Childcare

  Jan 2011 - Jan 2013

  Lead Teacher

  To lead all learning experience activities. To maintain control of classroom, activities and all situations all the time. Providing developmentally appropriate activities.To promote the safety of the children as a key priority ; follow all regulations, policies and guidelines without exception.Providing proactive communication between teacher and the parents by doing link report (leaping into new knowledge) and class observation tracking sheet.To facilitate the children and being a role model for the children. Show less

• 

  GrandmasHotels.com

  Jul 2013 - Dec 2013

  Front Office Supervisor

  Responsibilities:• To oversees front office operations • To help coordinate guest arrivals and departures• To ensure that all front desk employees engage politely and attentively with incoming and departing guests• To ensure the guest are enjoying their stay and make sure any guest complaint or request gets handled immediately by front office, housekeeping or other division staff• To assists with cashier functions, including taking large cash amounts and handling invoices for groups and large parties• To assists the front office team in making reservations and answers incoming telephone calls• To assist guests as the manager on duty while the manager take a break or out of the day• To assist the manager to create daily report and send it to the owner while the manager not on duty. Show less

• 

  Breakfree Sing Ken Ken Hotel

  Dec 2013 - Apr 2014

  Senior Front Office Supervisor
• 

  Sun Island Bali Hotel Group

  May 2014 - Dec 2014

  Assistant Front Office Manager
• 

  Alila Hotels & Resorts

  Dec 2014 - May 2016

  Head Host
• 

  Alila Hotels

  Dec 2014 - Sept 2017

  Training Manager
• 

  COMO Hotels and Resorts

  Sept 2017 - Jun 2022

  People and Learning Manager
• 

  Hilton Bali Resort

  Jun 2022 - Dec 2023

  Learning and Development Manager
• 

  Meliá Hotels International

  Jan 2024 - now

  Learning and Talent Development Manager