Harold Cheng

Experience

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  KOEI TECMO Singapore Pte Ltd

  May 2012 - Apr 2021

  Senior CG Artist, Character Team

  • Worked on creative assets for more than 13 AAA games, and iterated based on internal feedback.• Managed team, prioritized orders and allocated manpower resources, resulting in an average order efficiency increase of 5% YoY.• Influenced communications between various stakeholders in Singapore, China and Japan to maintain an order completion rate of 100%.• Liaised with stakeholders to preempt and circumvent potential technical and strategic blockers for the team.

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  Self-employed

  Oct 2017 - now

  UX Consultant

  • Worked with Google, DBS, Smartcademy, INSEAD, CritCo and other companies in the gaming, fintech and education industries. • Worked with DBS and Google to plan user research and UX strategy, ideate low and high-fi prototypes, build wireframes and drive innovation projects• Worked with CritCo to project manage, develop and release 2 mobile games for iOS and Android• Provided design support for various INSEAD projects and initiatives.• Planned curriculum for Smartcademy's Design Thinking course and served as an instructor Show less

• 

  DBS Bank

  Jul 2021 - Feb 2022

  UX Designer

  • Led a team to design, plan and facilitate over 18 user research workshops and 5 markets with cross-departmental participants.• Clustered and analyzed data to come up with actionable insights and recommendations.• Presented at DBS’s Transformation Festival 2021, a 5-day innovation event which was telecasted live, to over 20,000 employees company wide.• Collaborating with multiple stakeholders to present insights and secure buy-in from upper management.

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  JLL

  Mar 2022 - now

  Workplace Experience Manager

  Attached to DBS Corporate Real Estate Strategy & Administration's CEX Team helping to create an awesome workplace through various experiments and initiatives both physical and digital. BETTER WORLD CAFE• Product Owner for the employee experience at ‘Better World Cafe’, an 11,300sqft staff cafeteria at DBS Asia Central that drives sustainability through space design, operations and food. I work with an awesome, cross-functional team of stakeholders spanning ops, FM, Experience, Sustainability, Data, Comms and Events to curate a joyful physical and digital experience for our patrons.JOYWORLD• Product Owner for ‘Joyworld’, an internal pilot platform to collate department touchpoints and engage a dispersed, hybrid workforce. Led a team to:1. Curate a phygital experience for 492 registered players 2. Manage content and community to yield over 15,000 interactions with department initiatives and fellow colleagues. 3. Yield engagement figures averaging >75% vs 10-20% with traditional routes (EDM, Teams messaging etc)4. Secure a D-30 retention of 50% vs industry standard of 10%.FUTURE OF WORKPLACE• Assisting in the planning, launch and operation of various ‘Future of Workplace’ initiatives. Tasks include community management and driving engagement with experiments and data collection. Established synergy with ‘Joyworld’ features to drive a 60% increase in data collection engagement. Show less