Andrew Tang

Experience

• 

  Apple

  Oct 2014 - Sept 2021

  Specialist

  Customer service in a retail technology environment with high standards..-Extremely high knowledge of product and services-High capability to problem solve and produce solutions -Customer focus as a priority while preserving and maintaining company values and goals-Ability to calmly assess and navigate through high stressful situations-Confidently provide peer to peer positive and negative feedback-Strongly passionate and high use of emapthy-Extremely cooperative and supportive with the team and is a go to resource for leadership and knowledge.Certified Apple Product ProfessionalMobile Certified TechnicianMentorVisual and OperationsStrong Passion for technologyYears of Customer Service ExperienceAmbassador for Apple Culture and Values Show less

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  Roush Media

  Feb 2016 - Sept 2018

  Facility Manager and Post Production CoordinatorDirector of Operations:-Improved internal systems and integrated new technology to advance day to day business operations including integration of Slack, Kiosk Visitor Check In System, Frame IO, HubSpot, Zapier, G Suite.-Cultivated and executed marketing strategies via social media, mailchimp newsletter, website blogs.-Coordinated with outside vendors negotiating and establishing new business to business relationships and services. -Developed strategies and standard operating procedures for onboarding client documentation for current projects.-Upgraded and redesigned company profiles on social media and created new website utilizing Wordpress.-Designed UI and and systematic process for new web base service.-Maintained and improved day to day facility needs including the improvement of client services, staffing, supplies replenishment, and internal / external facility communication.-Xytech MediaPulse Super UserPost Production Coordinator Responsibilities as well. Show less Digital Intermediate Post Production Coordinator. Knowledge in current DI and Mastering workflow, experience in multiple NLE and other related software. Experience in managing jobs through ACES and HDR Pipelines delivering to clients and third party distributors: Sony, Netflix, Showtime, NBCUniversal, Pureflix, Deluxe, Itunes, Amazon Video, Lionsgate.Responsibilities include:-Client Services-Generating and Executing Bids and Quotes-Efficiently plan and schedule jobs meeting deadlines internal and external-Management of Physical and Digital Media asset internally and coordinating delivery with third party-Digital Intermediate Services: Conform, Title Work, Mastering, Deliverables, VFX Plate Management-Online Editing: Recuts (Avid, Premiere Pro, DaVinci Resolve). Trailer cutting and mastering.-File Creation, Mastering, DVD & Blu Ray Authoring-Digital Cinema Mastering: DCP, DCDM-Post Coordination of Project Delivery Schedule to Distributor -Perform Internal QC, Interpreting QC reports and executing workflow for corrections-Vault Asset Management-Facility scheduling of Client Sessions, Staffing Schedule and Events-Actively supporting all requests and questions from past, current and future clients regarding Post Production Workflows, DI FAQs, Turnover, Acquisitions, Sales, Delivery.-Workflow planning and creation of improved standard operating procedures.Skills/Experience-Adobe Suite: Photoshop, After Effects, Premiere Pro, Encore, Media Encoder, Acrobat-G Suite: Gmail, Calendar, Contacts, Sheets, Docs, Drive-Faspex Aspera, QNAP, FTP, Dropbox, Media Shuttle, Signiant, WeTransfer, FrameIO, FileZilla-TigerSAN, Adder KVM Matrix, Active Directory-Dolby Projection Server, Blackmagic Video Hub and IO Box-Alter Media Studio Suite (Overall Facility Project Management and Database System)-Hubspot, Zapier, Proxyclick, Wordpress, MailChimp, POS System, Outlook-Avid, FinalCut X, Da Vinci Resolve, Black Magic Fusion, Digital Vision Nucoda, Mocha Pro Show less

  • Director of Operations

    Sept 2017 - Sept 2018

  • Post Production Coordinator

    Jan 2017 - Sept 2018

  • Digitial Intermediate Lab Assistant

    Feb 2016 - Feb 2017
• 

  EAD Motorsport

  Apr 2018 - now

  Owner
• 

  Tesla

  Sept 2021 - now

  Operations Advisor IV

  Operations Advisor IV