Pushpak Bhattacharya

Experience

• 

  Mitra Kindu & Basu

  Jun 1996 - May 1999

  Audit Assitant, Articaled Clerk

  > Handled client interactions> Internal and statutory audit of different companies and banks> Learned and used the audit and accounting process> Managed both the CA Study and Graduation and post-graduation along with the work

• 

  Deloitte, Haskins & Sells

  Mar 2000 - Jun 2003

  Audit Manager

  • Client engagement management from creation of the audit plan, allocation of resources, client interactions managements, conducting of the audit to audit finalization with the client• Audit, financial review, certificates in clients with revenue of over Billion USD• Ensured compliance with the US GAAP, IFRS for internationally listed clients• Managed SAP Implementation review in two of the largest corporate groups in India to ensure proper configuration of the business processes, controls and compliance with legal and accounting principles Show less

• 

  PricewaterhouseCoopers

  Jun 2003 - Jun 2006

  Senior Consultant

  > Performed the roles of Project Manager, ERP functional consultant, Solution Architect, technical lead> Successfully handled some of the most complex and challenging ERP implementation working as Functional Consultant> As solution architect defined the custom components design (HLD & LLD) and integrations> Managed multiple projects simultaneously while working in the dual role of Techno Functional Consultant> Performed multiple roles of Business Analyst, Project Manager, Functional Consultant, Technical lead in different projects as well as in the same project in different industry and geography> Acquired programming knowledge without training and performed role of technical lead in some of the projects> Was rewarded with two promotions in three years including one within 9 months of joining the organisation Show less

• 

  Tech Mahindra

  Jun 2006 - Mar 2011

  Senior Business Analyst & Solution Architect

  > Played a key role in the setting up of the ERP practices – both MS Dynamics ERP and Oracle EBusiness Suite> Defined the implementation methodology, Standards(Technical and functional), Templates, Analysis Questionnaire etc that ensured successful implementation and adherence to CMMI and other quality standards> Have handled pre-sales, RFP & RFI response, solution development, effort estimation and product and solution demo and commercial negotiation with customers> Created the Telecom vertical solution in NAV, AX and Oracle> Analysis (BRD/FRD), Designed (Gap Fit, HLD, LLD), Configuration, Integration and Testing for the 1st Successful implementation of MS NAV in any Telecom company. Took part in technical development of the solution also> Worked as Architect and Finance process consultant in 10 different companies in industries of telecom, Chemical, Surface metamorphosis, tea, Manufacturing> Analysed, designed, configured and deployed the 1st End to End Microsoft stack for MVNO. Completed the configuration to deployment cycle in a record time of 3 (three) weeks which included 4 companies and the intercompany setups> Trained the implementation partners of Microsoft on behalf of Microsoft on how to configure the Dynamics AX ERP and map with the business requirements of the clients> Worked as Solution Architect in Hyperion and OBIEE Plus project in one of the most ambitious operations planning project Show less

• 

  Vodafone Hutchison Australia - Tech Mahindra

  Mar 2011 - Aug 2014

  > Business Relationship and Customer Satisfaction> Service Assurance and SLA ownership> Business Development by seeking out and converting opportunities within the current account> Thought Leadership in terms of interacting and guiding the VHA domain managers in all technical > decisions and changes including the prioritization of all defect fixes> Interacted with VHA change team to improve the change management process> Resource optimization and offshore transition with stability> Design review of all releases and assessment of impact on service stability and availability > Excellence in Service awards for stabilizing and improving services Show less > Designed, tested and delivered a Java based server application for real time rendering of multilayer sequence diagramThis resulted in Creation of 1st ever service catalogue with details of the Configuration Items, Server details> First time in the history of VHA, Defined end to end business services for top 45 services including API level information by reverse engineering the applications and their interactions with each other> In addition to the end to end business services, I defined around 200 internal services including API level technical information> Participated in and guided teams in resolving complex incidents involving multiple application support teams> The service mapping allowed for re-negotiation of multiple SLA aligning the SLA with the applications and capabilities Show less > As Sales and Care Domain manager driven improvement and stabilisation of applications along with improving the mean time to restore (MTTR). Reduced number of incidents and made recurring incidents zero through pro-active monitoring and preventive measures> Defined performance baseline from both system perspective and also time and motion study which was used both for defining SLA as well as starting point for all improvement initiatives> Through a continuous interaction with the Architecture and technical team of VHA, designed and performed the technical improvements that resulted in approx. 20% improvement in system response times for some transactions> Defined the team hierarchy and formal escalation process> Restructured the team based on skill – reduced and replaced low performers with high performers and reduced the size of the team to an optimum level> Off-shoring of some of the most critical teams without any disruption or degradation of services or performance of the team and applications> Handled Special events like iPhone launch with success driven by elaborate analysis and planning involving technical teams, sales team and contact centre Show less > Post transition rationalization of the team – reducing the team by over 30% and also achieving 50% off-shoring within a quarter> Managed the Entire BSS application and successfully merged the support teams of Hutchinson side of applications and Vodafone Side of applications completing transition of 6+ vendors work to just one vendor including transition from application SLA to much stringent Service based SLA. Defined the technical structure for accurately measuring the SLA values> Managed and improved the BSS service levels ensuring 100% compliance with the new SLA Show less > Created a transition plan to transition L2 support of 100+ applications in a very short period, negotiated service levels based on Hot-Stop analysis> Build a team of 90+ people in a short period while transition was started> 1st Transition in Australia where the incumbent staff was not re-badged, but a totally new team took over support> Completed major change deployments and product enhancements during the transition period without any support from incumbent staff> Reduced number of incidents by more than 80% within 2 months of transition allowing for transition from Incumbent SLA to new more demanding service level SLA- Was given special award for successfully transition and 100% compliance with SLA Show less

  • Portfolio Manager, Sales and CRM

    Jun 2013 - Aug 2014

  • End to End CRM Architect - Service Owner

    Oct 2012 - Jun 2013

  • Sales & Care Domain Lead

    Dec 2011 - Oct 2012

  • BSS Lead

    Sept 2011 - Dec 2011

  • Transition Manager

    Mar 2011 - Sept 2011
• 

  KPMG India

  Aug 2014 - Mar 2020

  Associate Director
• 

  PwC India

  Mar 2020 - now

  • Director

    May 2023 - now

  • Senior Manager

    Mar 2020 - Jun 2023