VISWANATH NIHAN VUPPALA

Experience

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  Maintec

  Jul 2019 - Feb 2020

  Associate

  Recruited to HCL as a third party employee through Maintec Technologies.

• 

  HCL Technologies

  Mar 2020 - Jan 2021

  Analyst

  • Providing support for all help desk-related tasks including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and resolving issues.• Answering evaluating and prioritizing incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies across a global company. • Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end user’s issues. Show less

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  Amazon

  Jun 2021 - May 2022

  Transaction Risk Investigator

  • Interpret the data, analyse the results using statistical techniques and provide ongoing reports of the customer accounts • Independent judgement were used to authenticate customers on the platform. The main tenet was to eliminate e-commerce fraud. With 99% precision.• Interpret and validate technical issues, test solutions, follow up and escalate when necessary.

• 

  KAMCO CHEW FOOD PRIVATE LIMITED

  Apr 2023 - May 2023

  Operations Management officer

  • Implemented Kanban system, optimizing operations and improving efficiency at Kamco Chew Food.• Hands-on experience overseeing production processes, ensuring smooth operations and meeting production targets at Kamco Chew Food.

• 

  1Lattice

  May 2024 - now

  Senior Associate