Daniel Z.

Experience

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  Toronto Italian Film Festival

  Jul 2001 - Jan 2002

  General Assistant
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  Hotel Fiesta Inn y Fiesta Americana

  Mar 2004 - Apr 2006

  Night Shift Manager
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  Hotel Mayan Palace Puerto Peñasco

  May 2006 - Aug 2006

  Restaurant Supervisor
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  Las Palomas Beach & Golf Resort

  Aug 2009 - Feb 2011

  Restaurant Supervisor

  Oversaw daily operations across kitchen and dining areas to deliver exceptional guest experiences. My responsibilities included maintaining high customer satisfaction levels by promptly resolving any complaints or issues and ensuring a pleasant ambience. I would handle logistics and supervision for up to 4 large-scale events per day including concerts, seminars, weddings, corporate events, and tournaments. This involved requisitioning supplies, creating timelines, coordinating with vendors, assigning staff roles, and troubleshooting any problems. My focus was on efficiently managing multiple moving parts behind the scenes so that guests could enjoy seamless dining and event experiences. عرض أقل

• 

  Hotel Coral y Marina

  Jan 2012 - Sept 2012

  Front Desk Manager

  As Front Desk Manager at Hotel Coral Marina, I led front office teams in delivering superb guest service, overseeing reservations, financial reconciliation (night audit), service standards, and shift transition processes. My responsibilities included completing daily front desk checklists for seamless shift changes, collecting guest feedback to identify improvements, and providing Personal Assistant support to the VP of Operations. During major events, I coordinated essential logistics across call center, valet, bell staff, receptionists, and night audit functions. عرض أقل

• 

  Afore XXI Banorte

  Apr 2013 - Sept 2016

  Financial Advisor

  Manage retirement funds and oversee the investment strategies and portfolios aiming to maximize returns while mitigating risks.Conduct extensive market research to support investment decisions and approach.

• 

  Hotel Parque Mexico

  Nov 2016 - Jan 2018

  Operations Manager

  As Operations Manager at Hotel Parque México, I oversaw all front-of-house activities to deliver exceptional guest experiences and maximize revenues. My responsibilities included leading all the operational area, upholding service standards, training staff, developing SOPs, conducting safety inspections, collaborating with sales to promote offerings, coordinating event logistics, and performing Personal Assistant duties for the owner.

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  Aeromexico

  Jun 2019 - Nov 2020

  International Flight Attendant

  Was responsible for executing safety protocols, managing emergencies, inspecting cabin readiness, collaborating with crew, evaluating risks, ensuring passenger well-being, and complying with aviation regulations during all flight operations. My top priority was conducting comprehensive pre-flight safety briefings and clearly communicating instructions for proper use of equipment. I thoroughly verified emergency systems functionality and cabin supplies before each flight. Effective teamwork and communication with pilots and attendants was essential. I continually assessed potential security issues and passenger disturbances to proactively mitigate risks. Beyond safety, I strived to provide an exceptional travel experience by addressing comfort needs and delivering excellent service. My extensive training and unwavering adherence to airline and regulatory policies enabled me to maintain the highest safety standards during every flight. عرض أقل

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  Autónomo

  Mar 2020 - now

  Cryptocurrency Investor

  Evaluate projects based on factors like the utility of their use cases, strength of their development teams, activity on their networks, and maturity of their ecosystems. Promising investments require clear technical visions, engaged communities, and real-world adoption.

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  ShareRing

  Mar 2022 - May 2023

  Customer Service Executive & Operations Support

  Provided technical support and developed content for users in English and Spanish. Analyzed data, identified issues and trends to formulate solutions and process improvements. Supported operations teams with training while achieving performance objectives.

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  Devmark

  May 2024 - Aug 2024

  Operations Support
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  MEXC

  Oct 2024 - Dec 2024

  Spanish/English Customer Support

  Provide support in English and Spanish to App users on topics such as Spot, Futures, Deposits, Withdrawals, Browser Usage, KYC, Events, Affiliate/Referral Program, etc.