Christofer Vescogni

Experience

• 

  Illinois Valley Community College

  Aug 2005 - Jan 2007

  Help Desk Support Specialist

  • Responsible for hardware and software for all computers on campus• Daily troubleshooting on various issues ranging from applications, operating systems, and hardware• Maintain departmental website, including compiling and updating how-to user support guides.

• 

  PetSmart

  May 2006 - May 2009

  Training and Safety Health Specialist

  •Train and certify all shift employees on all pieces of equipment that were used within the warehouse•Perform annual safety training for all 600 employees in the warehouse. This including training on the following: oBlood borne pathogens oHazardous Materials oLock Out / Tag Out procedures•Serve as a member of the Safety committee

• 

  Aurea Energy Solutions( formerly Ista North America)

  Oct 2010 - Nov 2015

  Create and deploy PGP keys for new NAESB trading partnershipsDeploy code releases and complete requests for change to production for business process maps and Oracle SQL updates/insertsProduction Connectivity Tests with trading partners to ensure end to end connectivity with no interruptionsMonitor SalesForce application for priority 1 system and client reported issuesChief architect for ensuring all tickets resolved in less than 4 hoursAssisted organization with data center migration to Amazon Web Services Show less • Develop, maintain, and distribute company wide metrics for reporting organizational KPIs as well as measuring client Service Level Agreements via SAP Crystal Reports• Troubleshoot EDI translation failures, in ANSI X12 or other non standard formats• Develop plugin scripts and custom functionality workflows for the Atlasssian Jira ticketing system application• Application administrator for the company wide collaboration software, Atlassian Confluence• Application administrator for the company wide ticketing system, Atlassian Jira• Primary developer of ticketing system, Atlassian Jira. o Led internal efforts to upgrade ticketing system, saving the company $20,000 in consultants fees o Lead analyst on the installation of the Atlassian Agile plugin for the ticketing system.• Manage meetings and requests for the ITIL Change Management process to ensure compliance with SOC1 audit standards• Field internal and external incident and service requests Show less

  • Senior Operations Analyst

    Aug 2014 - Nov 2015

  • Service Desk Analyst II

    Oct 2010 - Aug 2014
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  Big Data Energy Services

  Nov 2015 - now

  Administer day-to-day operations Interpret computer-issued error messages and take appropriate actionWork with our customers and trading partners to resolve issues related to our service offeringsProvide the 2nd level support Maintain multiple systems on AWS platformProvide 24 X 7 service support.Administer policies in relation to our service offeringsLook for potential improvements to existing processes that will help with the efficiency and stability of service offerings and implement those.Identify areas that need improvements and recommend solutionsTraining of team membersDevelop, implement, and maintain automated processes using RPA software Show less

  • Director Shared Services

    Jan 2021 - now

  • Operations Manager

    Nov 2017 - Jan 2021

  • Operations Analyst

    Nov 2015 - Nov 2017