Amy Wilson

Experience

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  Newmarket Racecourses

  Oct 2008 - Sept 2011

  Waitress/Hospitality

  • Provide quality customer service• Built professional relationships with customers assigned to my care for the entire day.• Guide and organise my team through the days service• Teaching new colleagues• Dealing with drunk and difficult customers

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  The Jockey Club Rooms

  Jan 2012 - Nov 2013

  Waitress, Host, Chambermaid

  Provide the highest possible customer service• Cater for weddings, parties and events for foreign visitors and trainers to the races and sales.• Clean the chambers to very high standards• Taking and following verbal and written communication• High interpersonal skills• Working and standing for very long hours

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  Amanda Kelly Design Studio

  Jun 2013 - Jun 2013

  Junior Assistant

  I assisted in the production of print samples from digital designs, through to cutting from the roll, hemming and mounting and then photographing for archive. I selected and sent samples in response to clients and also accompanied on sales trips, to sell both printed and embroidered designs to high-street customers. I also offered my own design skills for the animal print trend.

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  Business Design Centre

  Jun 2013 - Jun 2013

  Exhibitor

  I was one of 12 chosen from my course to show my final collection and represent The University of Derby at New Designers 2013!

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  Jaguar

  Jul 2013 - Jul 2013

  Reception & Host

  • Responsible for the reception/showroom• General upkeep to Jaguar’s high standards• First point of call for clients• Answering and directing phone calls and emails• Screening phone calls• Arrange appointments and create new job cards for the service team• Maintain and order stock for the kitchen, vehicle accessories and stationary• Sorting and distributing post• Follow up phone calls

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  Westcott Design

  Jul 2013 - Jul 2013

  Studio Assistant

  I was asked to help out in the studio during the week before Premier Vision September 2013. Here I was required to assist in preparing the digital prints for show by cutting, overlocking, heading and coding them. It was a hectic week, and the designers needed everything to be ready therefore I needed to keep calm, focused and learn the tasks as quickly as possibly.

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  Specsavers

  Nov 2013 - Jun 2014

  Retail

  My most recent full time position was in retail as part of ‘Team Newmarket!’ I worked with the general public daily and offered the best possible customer service, through optical and product knowledge, as well as my sales techniques. This new knowledge had to be acquired at a very quick pace to ensure I could meet targets. I was also trained as a contact lens specialist, learning the in depth knowledge, to understand this alternative option to eyewear. I tutored patients on the correct practise of the optical lens, as well as the administration side; ordering prescribed lenses to store, setting up direct debit schemes and maintaining relations with the store’s contact lens wearers.On the arrival of a patient, I would guide them through the pre screening routine and pass the results onto the optometrist. This would include taking retinal photographs, a prescription reading using an auto-refractor and testing of visual fields. On completion of the sight test, I assisted the patient with frame selection. Using my fashion interest, I kept up to date with key styles and was especially keen to promote the fashionable frames. Once a decision was made, I was at a level of experience to dispense single vision spectacles. I also attended training courses in Norwich. Show less

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  Travel

  Jun 2014 - Sept 2014

  Culture and Travel Experience

  After studying for many years, I decided to go on a world tour as a reward and used the opportunity to research other cultures. To achieve this I had to:• Raise the money• Research and plan the trip – flights and airline routes to destinations• Research places to visit – points of interest and activities• Prepared myself with the suitable equipment to collect research information for future design projects – camera, sketch book, scrap book, set up a blog• Effective use of time - in between each flight – make sure I did everything there was to do, plus anything else that was unexpected• Tackle conversing with different languages and culture – people, transport (taxis, buses, trains, ferries/boats), accommodation, signs/maps/roads, markets, currencies• Budget Show less

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  The Bell Inn

  Oct 2014 - Apr 2015

  Waitress, bartender, kitchen staff
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  Thales eSecurity

  Apr 2015 - Dec 2017

  As an integral role in the PMO I provided a robust planning & control service by maintaining integrated project schedules using Project Server. This secures the project baseline and monitors change that supports our progress and variance reporting. I unndertake and coordinate the formal update of project schedules, milestones, resource allocations, budgets and financial status of all projects on a monthly basis and update data is project server to provide the business/stakeholders with regular updates on financial, workload and delivery forecasts.My responsibility is to support the portfolio managers by ensuring that all reporting requirements and project server updates are done in a timely manner, that all data is reviewed and validated to ensure data integrity and to be available to support them in all meetings and reviews as required. I visited sites in San Jose, CA and Plantation, FL to globalise the project management office (PMO) within the company. I am now controlling delivery of Agile projects in both the UK and US using schedules in Microsoft Project to monitor the allocation of resources, the costs and budgets. I work closely with the project teams to understand the status of projects, allocation of resources and finance to ensure our reported costs align. The company has recently acquired a new business in California and so I am supporting the merge of the Project Management Offices.Due to the globalisation of the company, I have, and continue, to support more senior members of staff in the USA too. The additional growth from the acquisition has required that I reach out to new people who are unfamiliar with the company's processes and understand how to develop our ways of working to become a successful global business. One part of my now, expanded remit that I really enjoy is being able to see the bigger picture. Instead of overseeing one product-line I now understand and track interdependencies between products, releases over all locations Show less

  • Project Controller

    Apr 2016 - Dec 2017

  • Project Assistant

    Apr 2015 - Apr 2016
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  Covance

  Dec 2017 - now

  Associate Project Manager

  This position has seen me apply my knowledge of project management theory into everyday practice. I have embraced a new and heavily regulated industry, gaining a good understanding of compliance needed to maintain complex IT systems within a Pharmaceutical company. I have experienced a range of different projects; IT disaster recovery, Regulatory, Integration/business acquisition as well as sensitive site closures for which I worked under an NDA. I work with a global team of project managers within the IT department and report to the Director of Projects.• Designed and initiated the governance framework for a program of workstreams which delivers data integrity compliance which was then adopted for all projects• Produce and present project reports on a monthly basis and then manage the consolidation of these to produce a program dashboard for the Executive Steering Board. • Manage an extensive amount of data and prioritise the workload for IT and Computer Compliance resource in MS Project.• Continuously improve processes to align with the discovery of work for which results were initially unknown• Regularly groom the backlog to respond to changing business priorities• Pay close attention to the growing resource demand and escalate the need for recruitment.• Direct engagement with operational departments including delivering workshops, presentations • Manage the activities of a global project team using tailored agile methodologies to deliver completed products (compliant process/systems)• Adapted as necessary during a disaster recovery period, acting as a coordinator for the IT Infrastructure team, managing the day to day task lists, holding stand-ups, triaging and prioritizing work in alignment with business priorities.• Supported the Executive Committee on multiple occasions with planning, prioritizing and scheduling exercises to build a portfolio of business transformation initiatives. Show less