Alexander Pigall

Experience

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  Military service, F-16

  Jan 1994 - Jan 1995

  Fireman officer

  Military education resulting in fireman diploma.

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  Firma Bertman

  Jan 1995 - Oct 1996

  Mechanical engineer

  Mechanical engineering company constructing customized fine mechanical products for medical- and industrial use.

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  Ericsson

  Jan 1996 - Nov 1997

  Account Manager (AM)

  Responsible for mobile telephony solutions portfolio including NMT 450/900, GSM, LMR and MobitexProject planning Resource ManagementNegotiations ManagementProposal ManagementAccount ManagementCustomer Management

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  Mitel Semiconductor

  Jan 1997 - Dec 1998

  System Engineer

  System Engineer responsible for upgrades, maintenance, operational issues and process optimization of equipments in the wafer-fab.Work was performed in ”clean room-areas” with small tolerances for errors.

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  Tele2

  Jan 1998 - Aug 2007

  Operation Manager, Information Systems

  - Yearly budget 5M€, 22 employed civil enengineers including projectleaders.- Responsible for designing the network architecture for the VAS-services within Tele2 Europe (SMS, VMS, MMS, OTA, WAP, Video, Positioning etc). - Operation and maintenance for Tele2 Europe VAS-nodes 24/7.- Responsible for implementing new functionality and capacity in the VAS-nodes.- 16 countries centrilized responsibility.- Negotiations with suppliers both regarding support costs as well as implementation and server-costs. Succeeded with decreasing all support costs with 15% during 2006.- Member of the steering-comitté for the department Core Network.Service Strategy, Service Operations, Service Transformation, Service Design, Service Delivery, Contract Management, Business Management, ITILv3, LEAN Show less

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  TeliaSonera

  Aug 2007 - Dec 2008

  Operation Manager, UNIX operations

  Responsible for Solaris, HP-ux- and Linux installed base at TeliaSonera, on-call emergency 24/7. Approx. 3500 servers, both serving internal and external customers. Service Strategy, Service Operations, Service Delivery, Contract Management, LEAN

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  Nokia Siemens Networks

  Dec 2008 - Oct 2013

  NOC-manager, Managed ServicesResponsible for Second Line Management, Front Office, Monitoring, Configuration, Fault, Performance- and Crisis Management. Implemented the Post Mortem and Lean management structure to NSN Sweden.75 people in total managing 7 Mobile 2g- and 3G multivendor networks located in Europe with off-shoring delivery from India.Service Strategy, Service Operations, Service Transition, Service Design, Service Delivery, Managed Services, Offshoring Management, Contract Management, ITILv3, LEAN Show less

  • Service Business Manager, Managed Services

    Nov 2010 - Oct 2013

  • NOC Manager, Manged Services

    Dec 2008 - Nov 2010
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  Orbion Consulting

  Oct 2013 - Dec 2015

  Key Account Manager (KAM), Managed Services

  Reporting to CEO of Orbion Consulting as Head Of Fulfillment.Profit & Loss responsible for Sweden/Denmark as Key Accont Manager for Telenor account. Responsible to define and implement companywide processes, methods and tools based on industry best practice to secure and increase Customer Satisfaction, company profitability and to position Orbion Consulting as an attractive employer and a leader in the technology services domain.Service Strategy, Service Operations, Service Delivery, Managed Services, Contract Management, Business Management, Sales Management, Site Acquisition (SA), Ciwil works (CW) Show less

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  Ericsson

  Jan 2016 - Feb 2025

  Accountable for the managed services contract profitability and fulfillment. Responsible for thebusiness case fulfilment and identifying add-on sales opportunities, thus ensuring continuous improving of margins. Manages and develops the customer relationship on the specific contract, and ensures that all services are delivered according to contractual obligations and requirements.Acts as Ericsson’s escalation point for performance. Responsible for the delivery execution and to ensure customer satisfaction, decisively adding value to the customer’s and Ericsson business.Service Strategy, Service Operations, Service Transition, Service Transformation, Service Design, Service Delivery, Managed Services, Offshoring Management, Contract Management, Business Management, Sales Management, ITILv3 Show less

  • Managed Services, Sales Director

    Feb 2018 - Feb 2025

  • Managed Services, Chief Operating Officer (COO)

    Jan 2016 - Dec 2018
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  Equinix

  Jan 2025 - now

  Senior IBX Operations Manager