Andy Sozio

Experience

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  Legg Mason (Acquired by Franklin Templeton)

  Dec 1996 - Dec 2000

  SCOPE: Assisted one of the top producing brokers in the company; resolved numerous problems expediting workflow and increasing productivity. SCOPE: Member of the Operations division of the company in mutual funds section; set up new accounts; corrected mutual fund errors for various Legg Mason branches; tracked and notified clients of tax reporting status on their mutual fund accounts; expertly onboarded and trained new employees.

  • Client Service Representative

    Dec 1999 - Dec 2000

  • Operations Specialist

    Dec 1996 - Dec 1999
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  Morgan Stanley

  Dec 2000 - Apr 2001

  Financial Advisor

  SCOPE: Expert Financial Advisor; prospected new clients; advised existing clients to build their portfolios and reach their financial goals; conducted company approved public seminars; worked at trade shows, met with clients one-on-one recommending appropriate investments for them.

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  M&T Bank

  Jul 2002 - Sept 2002

  Financial Services Representative

  SCOPE: Provided customers with a full array of bank services including retail products, loan products, and brokerage services.

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  T. Rowe Price

  Nov 2002 - Feb 2020

  ▪ Innovation: Successfully tested and implemented a new reconciliation system; wrote test case scenarios and reconciled daily work leading to conversion and upgrade increasing accuracy of daily workflow▪ PROCESS IMPROVEMENT: Resolved out of balance line items on distribution and agency accounts; identified and cleared numerous issues reducing financial exposure and leading to best practice change further reducing outstanding items▪ COST SAVINGS: Designed and implemented monthly report for inactive retirement plans; resolved payout of outstanding balances saving time and money▪ RECONCILIATION: Reconciled bank-to-book activity for TRP retirement plans on a daily basis▪ DISCREPANCY RESOLUTION: Researched and resolved complex financial discrepancies in plans offerings▪ TAX REPORTING: Researched tax issues ensuring tax reporting correctly detailed and complete▪ PROBLEM SOLVING: Worked with control teams correcting complex problems with plans; balanced daily books for distribution accounts▪ ACCURACY: Moved large amounts of money with complete accuracy; consistently met daily deadlines ▪ CROSS TEAM COLLABORATION: Frequently worked on numerous projects with other teams; delivered presentations increasing communication and productivity; improved camaraderie and outcomes ▪ TRAINING LIAISON: Coordinated training for all group members; mentored new employees facilitating onboarding into a group▪ CONTINUING EDUCATION PLAN: Designed continuing education plan for the group; composed detailed training schedules; encouraged, supported, and promoted learning opportunities improving team effectiveness Show less ▪ MENTOR: Mentored new call center staff members; conducted one-on-one training sessions; listened in on calls then shared guidance and best practices on steering conversations to effectively educate plan participants resulting in a reduction of call center complaints▪ REVENUE GENERATION: Increased plan participation by visiting companies onsite and conducting enrollment engagements▪ FULL CONTINUUM EXPERTISE: Earned highest rating for phone consultations; took all types of calls including plan enrollment, investment advice, and distributions; versatility saved participant wait time; played a pivotal role in call center continuously meeting and exceeding service levels▪ CLIENT ISSUE RESOLUTION: Resolved service issues of customers who participate in company retirement plans▪ VERSATILITY EXPERT: Worked as enrollments and distributions specialist as well as licensed representative; team expert whom other representatives contacted to confirm their trades▪ ONBOARDING: As a Subject Matter Expert, trained new employees in the department on aspects of their job; facilitated classes and led groups in training activities▪ CROSS-TRAINING: Cross-trained with other departments within the firm; experience and knowledge increased holistic interactions with clients and created an improved impact on company bottom line Show less

  • Retirement Plan Associate

    Jul 2005 - Feb 2020

  • 401k Specialist

    Nov 2002 - Jul 2005
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  AssuredPartners

  Aug 2020 - Dec 2020

  Billing Analyst

  Create monthly bills for insurance carriers and clients. Resolve discrepancies related to bills and work with business partners to correct any outstanding issues. Perform audits on invoices for prior months to ensure data is accurate.

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  Fidelity Investments

  Apr 2021 - now

  Financial Representative