Micara Rampersad

Micara Rampersad

Vacation Student – (IT Department)

Followers of Micara Rampersad589 followers
location of Micara RampersadSouth Africa

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  • Timeline

  • About me

    Senior Operations Manager - Managed Services

  • Education

    • Wingen heights secondary

      2009 - 2013
      12
    • IIE Rosebank College

      2014 - 2016
      IIE Diploma in Information Technology Management Information Technology
  • Experience

    • Altech Multimedia

      Jul 2014 - Aug 2014
      Vacation Student – (IT Department)

      Tasks performed: • Desktop PC hardware• Installation of Microsoft Windows and organizational standard software• Auditing of IT assets• Network configuration of desktop pc’s and adding pc’s to the domain• IT service request fulfillment – desktop pc hardware and software fault finding and fault resolution• IT policies and procedures

    • Incredible Connection

      Feb 2016 - Jun 2016
      Casual Technician
    • WeFix

      Nov 2016 - Jan 2017
      FOH Sales Consultant

      - Assist with client requests and inquiries- Client Communication (quotes, job status etc)- Printing and Processing Invoices- Receive Payments (Cash & Credit Card)- Selling Company Products

    • Network Configurations (Pty) Ltd ...NETCONFIG

      Jan 2017 - Sept 2023
      • Project Manager

        Aug 2022 - Sept 2023
      • Junior Project Manager

        Jan 2022 - Aug 2022
      • National Project Coordinator

        Dec 2019 - Jan 2022
      • Service Desk Coordinator

        Jan 2017 - Nov 2019
      • IT Internship

        Jan 2017 - Dec 2017
    • Datacentrix

      Oct 2023 - Feb 2025
      Service Delivery Manager
    • First Technology

      Feb 2025 - now
      Senior Operations Manager - Managed Services
  • Licenses & Certifications

    • Generative AI Overview for Project Managers

      Project Management Institute
      May 2024
      View certificate certificate
    • ITIL 4 Fundamentals - Essentials of IT Service Management

      Alison
      Feb 2024
      View certificate certificate
    • CompTIA Project+

      CompTIA
      Aug 2021
      View certificate certificate
    • Advanced Project Management

      University of Cape Town
      Aug 2022