Deep Enrich
Erin Mabry
Customer Service Representative
288 followers
Martinsburg, West Virginia, United States
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About me
Associate Director, Client Success - Markets @ iHeartMedia with expertise in Leadership, Marketing and Customer Support
Education
Old Dominion University
2017 - 2019Bachelor's degree PSYCHOLOGY
Southern New Hampshire University
2019 - 2021Master's degree Marketing - Digital 3.976Activities and Societies: Delta Mu Delta - International Honor Society in Business - Gamma Nu Chapter
Experience
Americold Logistics, LLC.
Jan 2013 - Jun 2018Customer Service RepresentativeHandled customer inquiriesresolved daily issues, major and minorHandled all small accountsbuilt long-term relationship with customer (Perdue)learned other office operations in order to fill in if there was no coverageorganized Wellness activities - office 5kput in all daily/weekly/monthly billing
IHeartMedia
Jul 2018 - nowAssociate Director, Client Success - Markets
Jan 2025 - nowManager, Client Success - Markets
May 2022 - Jan 2025Platinum Sales Support
Jan 2022 - May 2022Sales Support Team Lead
Jan 2021 - Feb 2022Sales Support
Jul 2018 - Feb 2022
Licenses & Certifications
- View certificate
Marketing Communications
LinkedInNov 2019
- View certificate
Business Etiquette for the Modern Workplace
LinkedInMar 2024 - View certificate
Marketing to Humans
LinkedInNov 2019 - View certificate
Social Marketing Certification
Hootsuite AcademyJun 2020
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