Eric Tsang

Experience

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  Yummy Yummy Chinese Restaurant London

  Feb 2003 - Nov 2010

  Supervisor
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  Ginza Japanese Restaurant

  Feb 2011 - Nov 2013

  Assistant Manager
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  Jones Bootmaker

  Nov 2015 - Mar 2017

  Assistant Manager

  Key Responsibilities • Worked as a project manager with the new store construction and tracked project schedules• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets and handle customer complaints, questions and issues• Responsible for stock control and inventory checks• Monitor the sales performance of new products during campaigns Key Achievements• Employee of the Month, March and June 2016

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  University of Wales Trinity Saint David

  Apr 2017 - Feb 2022

  Senior Operations Manager

  Key Responsibilities • Project management of reconstruction of buildings, review the project's progress and quality inspection provide instructions and assistance for various issues and develop and implement contingency plans• Project plan for the activities of the University engage with institutions related to the University organise the event• Plan and develop the administrative and operational requirements and coordinate both the strategic and the day-to-day operational matters of the University• Regularly inspect the work of various departments, ensure the proper work attitudes, spot the problems related to the University operations and suggest improving and solving the issues• Provide services to support the arrival and departure of students, staff and guests, including catering services, cleaning services, transportation, arrangements of accommodation and subsistence, and induction of using facilities and services provided by the University• Review report monthly and implement the service performance monitoring every year, assist in following up on the recommendations of the operation report and formulate improvement plansKey Achievements• Completion of renovation of the iconic St David’s Building on the University’s Lampeter campus, within budget and ahead of schedule, November 2021• Completion of improvement of upgrades in campus and five dormitory facilities • 2016 Prince Charles (King Charles III) visited our university, providing valuable insight into activities and personnel management. This experience has helped improve the quality of our services. Show less

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  Karrie International Holdings Limited

  Apr 2023 - Jan 2025

  Assistant Marketing and Operation Manager

  Key Responsibilities • Manage the construction of the new store. Ensure that the project is on schedule, review its progress, conduct quality inspections, and provide guidance to suppliers• Ensure the effective utilisation of resources while identifying, analysing, and addressing project risks• Ensure meetings and decision-making processes are facilitated effectively, conduct post-project reviews, and document lessons learned• Regular inspections of the operation department's work are necessary to identify problems and ensure proper attitudes. Immediate action should be taken to address and resolve any issues• Represent the marketing team to cross-functional groups, including product management, sales, or customer support• Arrange potential strategic business partnerships to optimise business opportunities through shopping mall events, exhibitions, cooperative promotions, and licensing initiatives. Key Achievements• Completed the licensing exhibition in Hong Kong in April 2023 and April 2024• Completion of managing the new children's amusement park project from May 2023 to July 2024 Show less

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  香港國際學校

  Jan 2025 - now

  Operational Risks and Administrative Services Manager