Vini Santos

Experience

• 

  Netcompany

  Mar 2001 - Sept 2002

  Support Analyst

  Configuration of routers and switches (Trunk, VLAN's, ACL's, routes and network protocols as RIP and EIGRP);Planning, sizing and accompaniment of logical and physical Frame-Relay, Point-to-point and VPN networks;Installation and configuration of computers for network and internet access; Implementation and management of mail, web, ftp, data base, DNS and Proxy applications;VPN networks implementations;External customers support.

• 

  JAS Worldwide

  Sept 2002 - Jul 2004

  Support Analyst

  Internal and branch office users help-desk support; Cabling installation and mounting; Hardware installation, configuration and maintenance; MS Backoffice Server platform and network applications administration; Backup routine creation and management; Homologation, quotation and purchase of computer science equipments;

• 

  Easytone Telecom

  Jul 2004 - Nov 2005

  Network Support Analyst

  Configuration of gatekeepers, routers and switches(Cisco and Planet);Problems resolution in calls utilizing the VoIP network; Physical implementation accompaniment and E1's and data links configuration; Administration of VoIP routes;Dial-plan planning and implementation;Links monitoring and devices graphic accompaniment utilizing management tools; User attendance and support;Trouble tickets opening, accompaniment and closing with national and international partners and internal. Show less

• 

  AT&T

  Nov 2005 - Jul 2007

  Network Designer/Enabler

  Enablement engineer responsible for activation of new customer connections and integration with AT&T’s EVPN’s network; Configuration of Cisco routers (BGP, OSPF, EIGRP, RIP, HSRP, MHSRP, DHCP, NAT, ISDN, DSL, VoIP, IMA and QoS); Troubleshooting and design of ATM, Frame-relay, MPLS, Point-to-point and VPN networks; MGX Troubleshooting; Accompaniment and support to field engineers in equipment connections, problem resolution and new services activation; Responsible for the implementation of networks for big customers as IBM, Siemens, Apple Computer, Disney Worldwide, Ericsson, GE, GM and others; Show less

• 

  HP

  Jul 2007 - Jun 2015

  Acting as an SME presales engineer and presenting technical solutions and portfolio products to potential and existing clients; Network Delivery Manager for Butterfield Bank account reporting to Network Tower Lead, responsible for managing projects pipeline and FTE allocation, overseeing network-related activities and ensuring their on-time completion, presenting network services monthly reports and required changes to the client’s senior leadership team, as well as negotiating maintenance windows. Focal point for network-related matters and issues. Responsible for ensuring excellence in service delivery, capitalize improvement and new services opportunities, overall process efficiency, cost-savings opportunities, network requirements and documentation compliance; As a senior network engineer, acting as SME and working alongside the presales team to gather customer requirements, present HP portfolio solutions, develop Bills of Material, create technical proposals and SoW documents and identify short- and long-term lead opportunities; Responsible for reviewing customer environments for improvement and lead opportunities, delivering a detailed analysis report and presenting it to clients (e.g.: Government of Alberta); Major Projects/Initiatives: Responsible for presales, architecture, and implementation of a comprehensive Data Center solution for Butterfield Bank consisting on the migration of all bank services and applications to a green field Data Center environment while ensuring proper deployment of security requirements, compliance and services continuity; One of two network engineers responsible for planning, designing and implementing a worldwide Data Center solution for Vale (Vale Inco.). The solution demanded in loco implementation in Brazil, Canada and Singapore. This project is part of a major project called Forest which is the biggest IT project deal in Latin America amongst all IT companies; Show less Major Projects/Initiatives (Continued): Responsible for the design and implementation of a worldwide Cloud Services solution for Data Centers’ servers provisioning. Solution consisted in the network infrastructure for approximately 18.000 servers and 160.000 IP addresses across five Data Centers; Responsible for the architecture of a cloud-based solution for Vale Inco focusing in automation of servers provisioning; Responsible for the design and implementation of a solution for two new Vale processing plants in Long Harbour, Canada and Moatize, Mozambique. The solutions encompassed voice and data (wired and wireless) network infrastructures, security and integration between customer process control and corporate networks. The new sites, together, were built utilizing nearly 700 network devices (Between routers, switches, firewalls, WAN optimizers and VoIP phones) as a highly-redundant, highly-resilient environment and housed over 1000 users. Long Harbour Processing Plant network also supported the infrastructure for over 200 security devices such as paging system, surveillance cameras and access control devices; Responsible for the solution and implementation of a project to turn over 300+ locations (~4000 nodes) of Vale to the global network operations center of HP by securely integrating the customer’s and HP’s networks; Responsible for WAN/LAN network projects development (Requirements understanding, Design proposals, Router configuration scripts) for the whole EMEA region and for integration with the company’s global network; Show less

  • Senior Technology Consultant

    Jul 2012 - Jun 2015

  • Technology Consultant

    Jul 2007 - Jul 2012
• 

  BMO

  Jun 2015 - Jan 2018

  Senior Business Technology Specialist

  Presentation of network portfolio and key network infrastructure initiatives to executives and business partners focusing on understanding requirements and offering them solutions that suit their immediate and future requirements;Ensuring advice and guidance is aligned with the Bank’s security policies. Providing technical guidance and counsel to senior management and project teams (large scale/broad impacting initiatives) to ensure alignment with industry trends and internal EI strategies; Researching, monitoring and communicating business and technology trendsMajor Projects/Initiatives: Creation and implementation of a vulnerability management framework for the engineering team; Part of the working committee for re-architecture of the bank’s network worldwide; Part of team responsible for the creation of a process for the standardization of engineering intake of solutions and requests in order to streamline cost modeling. Show less

• 

  Fortinet

  Jan 2018 - now

  Acting as an SME presales engineer and presenting technical solutions and portfolio products to potential and existing clients; Main technical resource on sales calls, answering/educating customers on issues ranging from features, specifications and functionality to integration; Assisting in qualifying sales leads from a technical standpoint; Presenting at events, seminars, customer and partner meetings; Presenting to end users at technical workshops; Providing post-sales training; Lead technical contact for post-sales escalation/issues, working closely with the technical support team and developers to answer, elevate and resolve customers technical issues; Providing presales support and assistance to regional Fortinet Channel partners. Show less Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world.Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments.Fortinet ranks #1 in the most security appliances shipped worldwide and more than 455,000 customers trust Fortinet to protect their businesses.Learn more at http://www.fortinet.com, the Fortinet Blog, or FortiGuard Labs. Show less

  • Consulting Systems Engineer, Canada

    Oct 2021 - now

  • Senior Sales Engineer, Public Sector, Eastern Canada

    Jun 2020 - Oct 2021

  • PreSales Systems Engineer, Commercial, Central Canada

    Jan 2018 - Jun 2020