Amy Kasprzyk

Experience

• 

  Hand in Hand Montessori Christian School

  Mar 2012 - May 2012

  Internship Participant

  -Collaborated on financial budgets-Constructed financial reports for annualized reports-Researched and implemented financial organizational programs

• 

  Banana Republic

  Sept 2013 - Jun 2014

  Sales Associate/ Visual Merchandising Assistant

  - Established on-going loyalty with brand image and customers to further sales with bimonthly reoccurring visits- Exceptional customer service under a variety of circumstances to ensure the best experience for each individual- Collaborated with a team of 15 to ensure customer first mindset resulting in increased sales for the whole store - Exceeded Banana Credit Card sales target of opening over 5 cards per month- Assisted in implementation of icons and displays for new roll outs storewide Show less

• 

  CPC - Colder Products Company

  May 2014 - Aug 2015

  Account Manager

  - Navigate customer concerns and validate details and specifics associated with CPC’s products in a timely manner- Work as a team with colleagues and Regional Sales Managers to ensure long-lasting customer satisfaction- Maintain existing customer relationships by defining opportunities and providing additional products and services- Proficient working knowledge of SAP software system within CPC’S manufacturing setting- Manage complex pricing models to provide quotes and process orders based individual customer needs Show less

• 

  Delta Airlines Inc (All Source Inc.)

  Aug 2015 - Apr 2019

  Associate Business Analyst

  ● Established, documented and prioritized business requirements● Organized a team as a Scrum Master to ensure Agile practices were in use with daily Standup/Scrum meetings● Facilitated daily scrum/standups, backlog refinements, sprint planning and business demonstration meetings within two-week agile sprints● Worked with end-users to find the best client needs and business requirements s to drive MVPs (Minimum Viable Products)● Developed a working knowledge of QC, Microsoft Project, Version One and JIRA software systems ● Updated group documentation and operation plans to provide up-to-date information for the organization as a whole● Implemented group systems to help streamline everyday activities in a more effective way Show less

• 

  Delta Air Lines

  Apr 2019 - Sept 2020

  Business Anaylst

  ● Organize Agile teams from 5-10 people as a Product Owner with daily Standup/Scrum meetings● Increase project capacity and reliability of work delivered in two-week sprints to production leveraging Agile practices● Establish, document and prioritize business requirements as acceptance criteria in user stories for development and testing● Work with end-users to find the best client needs and business requirements to drive MVPs (Minimum Viable Products)● Possess a working knowledge of Version One, JIRA, PPM, Power BI, Venafi, Archer, Documentum, iServer and ServiceNow software systems ● Implement group systems to help streamline everyday activities in a more effective way for weekly production releases● Practice quarterly Agile team health assessments to determine areas of improvements within the team● Manage multiple $250K-$1M projects simultaneously from initial conception to production delivery and support within the organization and with third-party vendors ● Effectively communicate project timelines and escalated project dependencies within multiple areas within IT and Business groups● Form and oversee production implementation of products with multiple teams to meet tight business deadlines● Create and renew digital certificates for all sites and servers within the Venafi application to support Delta Vacations Show less

• 

  Ascend Learning

  Sept 2020 - Nov 2021

  Platform Analyst III

  - Collaborate with business stakeholders, agile team members and project managers to ensure timely delivery of project deliverables- Work with team members to proactively identify, communicate and resolve issues and risks that impede the execution and/or success of the project- Increase project capacity and reliability of work delivered in two-week sprints to production leveraging Agile practices- Establish, document, and prioritize business requirements as acceptance criteria in user stories for development and testing- Work with end-users to find the best client needs and business requirements to drive MVPs - Effectively communicate project timelines and escalated project dependencies within multiple areas within IT and Business groups- Organize Agile teams from 5-10 people as a Platform Analyst with daily Standup/Scrum meetings Show less

• 

  Optum

  Nov 2021 - now

  Senior Information Technology Consultant

  - Effectively communicate project timelines and escalated project dependencies within multiple areas within IT and Business groups- Organize Agile teams from 8-12 people as a Project Manager with daily Standup/Scrum meetings- Collaborate with business stakeholders, agile team members and project managers to ensure timely delivery of project deliverables- Work with team members to proactively identify, communicate and resolve issues and risks that impede the execution and/or success of the project- Increase project capacity and reliability of work delivered in two-week sprints to production leveraging Agile practices- Establish, document, and prioritize business requirements as acceptance criteria in user stories for development and testing- Work with end-users to find the best client needs and business requirements to drive MVPs Show less