Arjun B Narayanan

Experience

• 

  Cognizant

  Sept 2015 - Jun 2017

  Programmer Analyst Trainee

  Understand the requirements of the clients via the test case and requirements documentationprovided by the clients and the effects the discrepancy in the data will have on the client’sbusinessPrepare test cases based on the documents and develop SQL scripts to validate these test casesTransfer the test cases that fail highlighting the error in the data to the development team forrectification of the sameFollow up with the development team for the rectification of the error and rerun the SQL scriptto validate the sameProvide the client with the final report Show less

• 

  Cisco

  Jan 2019 - Jun 2019

  Business Analyst Intern

  Prepare the weekly vendor rate report that helped to track the hourly rates for the contractemployees in Cisco along with the type of service rendered by the partnerEnsure that the contracts are raised in the correct cost center and renewed on time and thecorrect employees are tagged to these contracts to ensure that the cost hits the correct P&LnodeHelp in the on-boarding and generation of access of these resources to Cisco facilities andinfrastructureProject management of the India wide currency realignment of the purchase orders and theFY20 renewals of Cisco CX Center wide purchase ordersProvide Ad-hoc analysis and operational support to delivery teams by converting the data intorepresentable formats to enable delivery teams to monitor their performance and take effectivebusiness decisions Show less

• 

  Cisco Systems (India) Private Limited, Bangalore

  Jul 2019 - Aug 2023

  Business Operations Analyst

  Responsible for business governance and effectiveness of Cisco’s CX CentersDesign and build reports to track the resources with low utilization within the delivery teams and provide insights on the variations observedEnsure that the quarterly utilization and adoption targets are met and work with managers to identify the gaps and help come up with solutions to ensure the organization meets its targetMaintain the weekly timecard compliance to ensure that all the hours logged by the resources are up to date Design and build reports to track the delivery of the new hires within the organization, their ramp up and contribution towards delivery and how the additional resources can be used to generate more businessMonitor the alignments of the resources and rectify errors if any to ensure resources report into to the correct department and hierarchical structure so that the cost hits the correct P&L nodeWork as a consultant for the Vendor Management Team to ensure the contracts and the onboarding of the contract resources in the CX Centers is done correctlyOperations support for the other Service teamsProject management of track responsible for identifying the policies and guidelines that need to be established for better deliveryProvide operational support and delivery analyses and insights to help the strategic services team to make better and effective decisionsAd-Hoc analysisPrepare various cuts and views of the delivery data along with the business insights and inferences for the leadership teamProvide operational support for the Business Critical Services team and help represent the data in an effective mannerWork with the delivery teams to develop insights on their performance and enable them to make effective business decisionsBuild basic forecast models in Excel to understand the cost and headcount forecast and highlight different scenarios and their effect on the business Show less

• 

  Cisco

  Aug 2023 - now

  High Touch Operations Manager