Sergio Fuentes C.

Experience

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  Nemak

  Feb 2010 - Dec 2012

  Lead Buyer Jr

  Worksite located in Ramoz Arizpe Coah, procurement service extended to the Corporate facilities at Monterrey NL(10 plants). Sourcing and re-engineer parts for annual saving projects(SKUS nationalization). Long term Macro contracts(maintenance) development, supplier development, critical parts follow-up, min and max level review, KPI’s, monthly cost review, NWC management.Main materials groups:• Electrical parts.• Foundry spares.• Hand tools. Service not limited to these materials groups, as main contact for heads plant daily meeting with production and maintenance took place to offer options for service and spares requirements, mainly machined parts, mechanical repairs, gas installations and overseas parts. Show less

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  Tupy

  Jan 2013 - Nov 2013

  Raw Materials Executive

  Raw material purchasing, maing groups were foundry and molding spares. Specs review, update and approval.Weekly meeting with Cupola furnace maintenance and production teams to source parts for the furnace and metal molding supplies.Market trends follow-up, NWC and inventory space management for in-house patios and warehouse, punctual 5 year negotiations, supplier sourcing to refroze, re-negotiate or suppress non competitive supply sources ERP system.Synergy projects with Brazil business center required knowledge of raw material, applications, and end product result to design the project to migrate parts from Brazil to Mexico or vise versa. Show less

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  Delphi

  Jul 2014 - Sept 2017

  Electrical architecture spare parts knowledge to understand the end result of possible production disruptions and to communicate possible quality and risk issues when needed.8 plants, an account of 1700 part numbers and 16 different international locations, all three of them have the same responsibility as listed below with my previews experiences as a customer service representative, extra activities goes to follow up tickets on the customers portal to follow up delivery related complaints.8 plants, an account of 2000 part numbers, this particular customer is one of our official distributors, therefore we only ship parts to final customers when needed or their distribution center in the US, both of the team members have the same responsibility as i had as a customer service representative, an addition activity they have is to coordinate a weekly meeting with the PC supervisors and the customer so we all can have the same information as delivery matters concern.Besides coordinate this team, i have the same responsibility as my previous position, with the adding of 2 more plants to manage.Central Production Control Management for 7 plants in the US, more than 200 customers administration plus OEM customers.EDI management follow up on 830 release update and receipt, 850 and 862 comparison to schedule material release, ASN 856 confirmation and 824 report to confirm all document was accepted by the customer systems.OEM customer supply chain system management, compliance with software required by customers, training on such tools to lear and to teach tools for backups and other team members needed on OEM operations.OEM customer supply chain system management, compliance with their requirements and system training.Managed OEM's:FCA, TESLA, Honda Manufacturing of Alabama, FordCompliance with department metrics and policy in order to keep green scorecards and avoid any line down situation with any customer due to systematic failure. Show less Electrical architecture spare parts kwoledge to understand the end resulto of possilble productinon disruptions and to communicate possible quailyt and risk issues when needed.Central Production Control Management for 5 plants in the US, miscelaneous and OEM customers managementEDI management follow up on 830 release update and receipt, 850 and 862 comparison to schedule material release, ASN 856 confirmation and 824 report to confirm all document was accepted by the customer systems.OEM customer supply chain system management, compliance with software required by customers, training on such tools to lear and to teach tools for backups and other team members needed on OEM operations.Managed OEM's:FCA, TESLA, Honda Manufacturing of Alabama, Ford Show less

  • Customer Service Coordinator

    Sept 2016 - Sept 2017

  • Customer Service Representative

    Jul 2014 - Sept 2016
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  Bendix Commercial Vehicle Systems LLC

  Oct 2020 - now

  •Promoted within 16 months for exemplary customer management and leadership.•Strategically managed COVID-19 related supply chain constraints by liaising with VP and executive leaders.•Developed insights into customer needs, collaborating with plant, product, and sales managers.•Excelled in supply chain management and advanced Excel reporting for informed decision-making.•Mentored team in Excel tools, enhancing operational efficiency across departments.•Championed accurate and insightful reporting, reducing financial impacts and improving metrics.•Developed understanding of product engineering, providing effective solutions during supply chain constraints.•Managed key accounts including Navistar, Volvo and trailer manufacturers within a 6-person team.•Successfully led expeditors team for efficient end-of-month shipment processing. Show less Working through the commercial vehicle industry, I've cultivated skills that blends customer service excellence with analytical expertise and technical acumen. • Data-driven reports creation for informed decision-making and financial efficiency aligned with customer needs.•Engineering database software usage for part number analysis and sourcing alternatives in collaboration with manufacturing teams.•Skilled in assessing customer requirements during critical situations for prompt resolution and satisfaction.•Facilitates strategic decision-making through detailed data analysis in partnership with product and sales managers.•Manages order processes and logistics to meet customer requirements efficiently.•Enhanced order operations and customer service metrics through external scorecard platforms. Show less

  • Technical Supervisor

    Mar 2024 - now

  • Customer Service Supervisor

    Feb 2022 - Feb 2024

  • Customer Service Representative

    Oct 2020 - Jan 2022